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Come and work with us. Do you want to work with a worldwide leader in concierge and loyalty services company? Are you German native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in sunny and happy Lisbon? So we have the perfect opportunity for you! Your future project: join our German Customer Support team. Our client is a premier global luxury concierge service that specializes in working with high-net-worth clientele in all markets within the luxury sector (travel, dining, events, etc.). As a customer service specialist in this project, your daily responsibilities will include: Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives. Customer relationship management and digitized processing of clients focused on services such as: traveling (pre-departure travel, personal assistance, medical travel emergency), lifestyle and personal services, special occasions, referrals & appointment setting, card program information & benefit enrollments, others. Perform inbound/outbound calls and written communication within guidelines/goals established by the client and contact center management Complete daily tasks as allocated in an efficient and timely manner Maintain accuracy and security of customer information on the database Identify and escalate issues appropriately Compose thoughtful and accurate messages or customize prepared responses to customer emails Research information and solve problems using available resources Monitor and control numerous concurrent tasks in tandem Proactively and independently work to meet targets and goals Benefits. Signing bonus Relocation package Competitive wages Paid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Excellent work culture Go further with Foundever® We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.  Apply today!

Requisitos

Experiencia

Sem experiência

Titulación mínima

Sem formação

Permiso de trabajo

União Europeia

Residencia

Distrito

To succeed in the role, you will need to have: Native or proficient level of German (C2) Advanced level of English (at least C1) both verbal and written Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills Courtesy, active listening, availability and personalized follow-up Customer-oriented, willingness to provide personalized care Have attention to detail and quality of service: thoroughness, precision, reliability People-oriented, value-added interpersonal skills Use of Office and CRM tools Life experience to apply to managing situations Early adopter of technology Makes the customers feel confident that their needs are being met Dependable, reliable and able to perform duties with minimum supervision Ability to interact positively with peers and supervisors Must hold EU citizenship or valid work permit for Portugal Be a local candidate or willing to relocate to sunny Lisbon, Portugal (work on site)

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Sobre a empresa

Foundever

Lisboa, Portugal

+4 empleados

Outsourcing / terceirização de serviços

Website

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  Go further with Foundever™ Are you ready to move your career forward? At Foundever™, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

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