Guest experience coordinator

Descrição do emprego

WHEN COMING TO BIKINI MAKE SURE TO WEAR SUNFLOWERS IN YOUR HAIR
Nestled in stunning Port de Sóller, on Mallorca’s west coast, Bikini Hotel Port de Sóller offers a vibrant fusion of laid-back island vibes and adventurous spirit of the Tramuntana mountains. Here, we invite our guests to experience more than just a hotel stay – it's an exceptional journey shaped by 70s music, colorful design, NENI food, conscious movement and soulful service. As a spirited team of hospitality lovers, we strive for attention to detail, dependable reliability, and strong expertise, while fostering creativity, ease, and joy. Join us as Guest Experience Coordinator and be part of something extraordinary!

WHAT’S WAITING FOR YOU?

• By the founders of 25Hours hotels: creating exceptional and fun experiences, by blending professionalsm and pushing beyond limits
• Member of Design Hotels in a vibrant & dynamic atmosphere
• Everyone is welcome, embracing individuality, unique personalities, and creativity
• 5 working days/week with digital reporting of working hours
• Long season duration of up to 7 months with high occupancies. Always be in action…
• …yet time to relax. Depending on capacity you are advised to take vacation days also during the summer season.
• Want to explore the world? Benefit from friends' rates in partner hotels and discounts in many NENI restaurants
• Welcome to our Bikini world: opportunities for professional growth and development

WHAT’S YOUR JOB ABOUT?

• Responding to all daily guest requests on site & guest correspondence by e-mail or phone on time
• Birthdays, Baby Moon & from engagement to divorce partys, you know what´s moving our guests
• Keeping yourself up-to-date with happenings on Mallorca & creating BIKINI Experiences for our guests to enjoy
• Answering and following up on guest reviews on all online portals
• Selling BIKINI Experiences of all kind prior to arrival and on site and coordinating them in house or with our external partners
• Be creative - create and coordinate guest moments and happenings for our hotel guests that they won't forget
• Preparing guest feedback reportings for department heads & our General Manager.
• Coordinating and welcoming our yoga retreat guests during their stay
• Organization and implementation of our legendary Woodstock event including invitation management, act bookings, flower power
decoration, .... you are the implementer of this annual event

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