Descrição do emprego

Company Description

Mystic Ocean is a new ocean cruise company based in Portugal, that offers cruises along iconic destinations such as Mediterranean, Baltic and North Seas. With a focus on delivering a value for money experience to its guests, Mystic Ocean is committed to establish a corporate culture focused on creating enriching career paths that create new opportunities for growth to our crew members.

Job Description

1. Responsibility

Overall responsible for the work flow in the Restaurant area and the related administrative tasks in close cooperation with the Hotel Manager.

Responsible for the Restaurant crew and staff.

Responsible for the smooth and up-to-standard work in the Restaurant, especially for the implementation of the agreed standards and recipes.

Ensure all operations are carried out with the utmost economy consistent with the agreed quality standards

Implementation and checks of the professional storage of all equipment in compliance with the agreed standards

Supervision and training of the strict adherence to all agreed regulations (USPH/HACCP, ISM/ISO, SQM, Company Service standards), especially with regard to security, environment and hygiene regulations in his/her area of responsibility

Notification and handling of all relevant (unusual) events, such as damages, repairs, security violation etc.

Compilation and checking of the food, beverage and consumables orders for the work area in strict adherence to budget-related and other requirements

Checking procedures of routine tasks, such as set ups as well as storing of goods and equipment up to standard.

Preparation and regular checks of logs and check lists

Cleaning works supervision

Voyage reporting

Inventory planning, examination and control of stock movements and orders in the area of responsibility

Planning and organisation of special events

Instruction, training, and supervision of the assigned crew (including documentation)

Duty rooster planning, including flexible planning in special cases, such as loading, suitcase carrying etc.

Personnel reviews

Always aim at continuous improvement

Active implementation of the philosophy behind the product

Contact person for the passengers in case of complaints

Constant improvement of the work flow and standards, including input for manuals and regulations.

Secure the careful handling of the company’s properties

Knowledge of the assigned security roll number (from the ship’s articles) and the assigned duties in case of an emergency.

During take-over and shipyard times, additional tasks have to be fulfilled if required.

Qualifications

2. Qualification / Job experience

Qualified training in an hotel or restaurant

Many years of job experience as Maitre D’ or Restaurant Manager, if possible onboard a cruise vessel.

Strong economical, budget-orientated thinking; ability to analyse and explain business targets

Very good knowledge of products and restaurant operations

Business fluent in written + spoken German and English

Experience in complaint management

Living up to service

Very good IT knowledge, especially in MS Office, Fidelio MMS Warehouse system, Rescom / similar

Very good educational background

3. Personal requirements

Minimum age 28

Management skills, authority, flexibility and organising ability, sensitivity

Integrity

Poise, very good manners

Cost and quality awareness

 Good communicator

Team player

Ability to work under pressure

Ability to motivate employees

Very well groomed appearance

4. Area of responsibility

Responsible for the work flow in the Restaurant area

Technical and disciplinary superior to all crew and staff in the Restaurant area

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