Night Auditor (M/F) - Tivoli Oriente Lisboa Hotel

What will be your mission?

As Night Auditor you will be responsible for the hotel's reception during the night and ensures the quality of services offered to customers.

What will you do?

• Balance the accounts from day shift.
• Manage front desk activity and handle guest check-ins and check-outs.
• Ensure customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference.
• Handle customer requests and complaints and directing other employees or departments accordingly.
• Create invoices, bills and checks for vendors, employees and contractors.
• Manage and update all official documentation pertaining to the role.
• Ensure that all end-of-day activities have been successfully executed by employees in all departments.
• Answer calls and queries related to potential booking.

What are we looking for?

• Professional experience in similar roles.
• Knowledge of English and preference for another Foreign Language (fluent in spoken language).
• High School Diploma or Professional Course adapted to the role (preferred).
• Bachelor's or Degree in Hotel or Tourism Management (preferred).
• Good level of general culture and knowledge of the hotel's destination.
• Computer knowledge Microsoft Office, Internet, Database and specific applications for the area of accommodation / hospitality.
• Genuine smile.
• Good looking and sympathy.
• Customer orientation.
• Passion for service.
• Professional attitude.
• Teamwork.
• Autonomy and initiative.
• Time flexibility.
• Punctuality and attendance.
• Excellent organizational skills.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.