Front Office Supervisor - Hilton Diagonal Mar Barcelona

Descripción de la oferta

What will I be doing?

As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

-Supervise Front Desk operations during your assigned shift to a consistently high standard
-Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
-Advise your shift team of any special events or VIP Guests in the hotel that day
-Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
-Maximize sales revenues through up-selling and marketing program
-Manage Guest requests, inquiries, and complaints promptly and completely
-Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

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