Descripción del empleo
About the Company
Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates over 87 venues in 25 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world.
About the Role
We’re seeking an enthusiastic and experienced Head Waitress to join our front-of-house team in either Dining or Nightlife Division. The Head Waitress will help our team to ensure our guests receive the highest level of service. The Ideal candidate will have proven Fine Dining experience and a passion for providing exceptional guest service.
Responsibilities
Prompt, and courteous greeting of customers
Take orders and deliver food to customers on the table in an accurate and timely manner
Ensure all guests receive positive and professional service to the highest standards to exceed the customer's expectations
Follow sequence of service standards as per brand guidelines
Have a complete and thorough knowledge of all menu items in order to be able to describe and make suggestive selling to customers
Ensure food quality and consistency is delivered at all times
Manage the set up and close down of tables within section
Divide restaurant into sections for each shift and ensure fair allocations
Ensure full closing procedures are carried out consistently and thoroughly
Ensure tables are turned around and ready with minimal delay
Maintain cleanliness and hygiene standards
Ensure the cleanliness and refilling of condiment sets and napkin containers
Coordinating with cashier to handle accurately order invoices and tips
Keeps all work stations and equipment as clean as possible at all times
Attend all regular departmental briefings and contribute to an open communication within the assigned team
Performs other duties pertinent to this job as assigned.
Qualifications
Minimum 3 years of experience in similar positions in a high-volume, fast-paced restaurant, fine dining experience
Required Skills
Good in English, Other languages such as Russian, Spanish, Italian or French would be highly preferred.
Good communications and interpersonal skills
Customer oriented with a positive attitude and smiling face
Cooperative and self-giving team player
Ability and willingness to perform under stress
Positive and high energy level
