Head Waiter/Waitress - Sunset Hospitality Group

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About the Company Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates over 87 venues in 25 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world. About the Role We’re seeking an enthusiastic and experienced Head Waitress to join our front-of-house team in either Dining or Nightlife Division. The Head Waitress will help our team to ensure our guests receive the highest level of service. The Ideal candidate will have proven Fine Dining experience and a passion for providing exceptional guest service. Responsibilities Prompt, and courteous greeting of customers Take orders and deliver food to customers on the table in an accurate and timely manner Ensure all guests receive positive and professional service to the highest standards to exceed the customer's expectations Follow sequence of service standards as per brand guidelines Have a complete and thorough knowledge of all menu items in order to be able to describe and make suggestive selling to customers Ensure food quality and consistency is delivered at all times Manage the set up and close down of tables within section Divide restaurant into sections for each shift and ensure fair allocations Ensure full closing procedures are carried out consistently and thoroughly Ensure tables are turned around and ready with minimal delay Maintain cleanliness and hygiene standards Ensure the cleanliness and refilling of condiment sets and napkin containers Coordinating with cashier to handle accurately order invoices and tips Keeps all work stations and equipment as clean as possible at all times Attend all regular departmental briefings and contribute to an open communication within the assigned team Performs other duties pertinent to this job as assigned. Qualifications Minimum 3 years of experience in similar positions in a high-volume, fast-paced restaurant, fine dining experience Required Skills Good in English, Other languages such as Russian, Spanish, Italian or French would be highly preferred. Good communications and interpersonal skills Customer oriented with a positive attitude and smiling face Cooperative and self-giving team player Ability and willingness to perform under stress Positive and high energy level

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