F&B Hostess - Palazzo Cordusio Gran Melià Hotel

Descripción del empleo

Job Summary: To manage properly all the activities related to F&B Hostess position What will I be doing? • Keeps their work area tidy and clean with all the equipment and supplies required for the service, keeping menus and bill holders in good condition. • Participates in briefings at the beginning of each shift to get information on dishes of the day, VIPs, groups, events, and general comments and sharing information. • Consistently offers a warm and professional welcome and farewell to guests and customers on arrival and departure, always with an impeccable posture and personal presentation. • Greets customers with a nice smile and cordial greeting and leads them to their table. • Responsible for taking reservations by phone, accurately noting customer data: name, time booked, number of diners, place where they are staying and telephone number. • Ensure the customer's experience and personalise their stay, anticipating their needs and exceeding their expectations. What are we looking for? • At least 1 year of previous experience in the same role • Excellent Interpersonal Skills and strong Public Relations Attitude • Must be fluent in English; other languages are preferred • Flexibility, strong motivation and ambition for professional growth

Requisitos