Host/Hostess - ME Lisbon

Descripción del empleo

ME Lisbon is a luxury‑lifestyle hotel located in the heart of the city, known for its contemporary design, vibrant energy, and highly personalized service. A destination that delivers unique experiences to both business and leisure travelers, always with the unmistakable ME signature. Mission: As a Host/Hostess, you will be the first point of contact for our guests, embodying the ME spirit through a warm, stylish, and personalized welcome. Your mission is to ensure an impeccable experience from the very beginning, upholding the highest standards of presentation, courtesy, and excellence. What You Will Do? • Deliver a personalized guest experience, anticipating needs and exceeding expectations. • Consistently provide a warm, elegant, and professional welcome and farewell to all guests. • Escort guests to their tables, ensuring maximum comfort in coordination with the area manager or service team. • Present menus, support drink orders (depending on the outlet), and ensure full compliance with service procedures and quality standards. • Manage telephone reservations, accurately recording guest details: name, booking time, number of guests, accommodation information, and contact details. • Execute all tasks and instructions assigned by your supervisor with precision and attention to detail. • Ensure strict compliance with health, hygiene, and safety regulations. • Communicate relevant guest feedback to the management team to support continuous improvement. What We Are Looking For? • 1 to 2 years of experience in a similar role. • Strong quality and customer‑service orientation. • High level of Portuguese and English. • Solid knowledge of F&B service, food handling, hygiene, and safety standards. • The ME attitude: energy, sophistication, presence, and a genuine passion for creating memorable guest experiences.

Requisitos