Descripción del empleo
ME Lisbon is more than a luxury hotel! It’s a vibrant hub of art, culture, and modern design located in the heart of Lisbon. We deliver an exclusive, tailored experience for our guests, making every stay unforgettable. Mission: As an Aura Host, you will be the face and heart of our guest experience. Working closely with the Aura Manager and Assistant Aura Manager, you will ensure that every moment of our guests’ journey exceeds expectations, creating unique and memorable experiences that define ME Lisbon. What will you have to do? • Deliver a personalized and seamless guest experience, anticipating needs and exceeding expectations. • Engage with guests proactively, using customer experience management tools to ensure excellence. • Monitor guest feedback (Voice of the Customer) and actively contribute to continuous improvement. • Handle guest incidents with professionalism, following established protocols. • Share your knowledge of Lisbon by recommending exclusive experiences, services, and products. • Collaborate with other departments to ensure flawless service delivery. What We Are Looking For? • At least 2 years of experience in a similar role within luxury hospitality. • Fluent in Portuguese and English (other languages are a plus). • Degree in Hospitality Management or related field. • Passionate about quality service, attention to detail, and creating unforgettable guest moments.
Requisitos
Sobre la empresa
Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes. En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.
