Front Office Trainee - INNSiDE Milano Torre GalFa

Job Summary: To manage properly all the activities related to Front Office Department

What will I be doing?

• Support the colleagues with check-in and check-out hotel guests in a timely and professional manner.     

• Welcome guests in a friendly, prompt, and professional manner   

• Register guests, issue room keys and provide information on hotel services and room location

• Accurately process all cash and credit card transactions in accordance with established procedures 

• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.   

• Respond appropriately to guest complaints  

• Make appropriate service recovery gestures in order to ensure total guest satisfaction.   

• Perform other duties as assigned. 

What are we looking for?

• Candidate must be available to work various shifts including mornings, evenings, weekends and/or holidays.   

• Must have a very good English; other languages are preferred.   

• Degree in Tourism or Hospitality;

• Passionate for Hospitality and with a  strong attitude to interpersonal relationships.

The role is classified as an INTERNSHIP with an expense allowance of at least €600.
Further information on the role classification, remuneration, any bonus schemes, welfare and company benefits will be provided during the selection process.