Descripción del empleo
We are seeking savvy and skilled individuals like you to join our diverse team of Contact Centre. If you've got the right to work in Spain and speak Dutch & English, keep on reading! ABOUT OUR OFFER A job at our TUI Contact Centre offers much more than your basic salary which already starts at 21.300€ gross/year, and variable monthly payment of 10% of your salary upon achievement of targets. You will be working 6 days and have 3 consecutive days off and additional payments for any night shifts, bank holidays will come on top. We offer remote working from anywhere in Spain on seasonal permanent or permanent contracts, multiple permanent career development opportunities. Starting date will be the 13th of October 2025. We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & Language Lesson and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub. Get involved with charity and sustainability initiatives like the TUI Care Foundation Access to the “TUI Club de Benefits” with multiple discounts on products and services across Spain. ABOUT THE JOB Guests will contact you 24/7 from around the world via phone, email, SMS, and online messaging—and you’ll be ready to listen, respond, and take action. You’ll work alongside our smart AI technology to deliver fast, effective support while resolving issues and complaints with empathy and care. You’ll be part of a rolling rota that includes morning, afternoon, and night shifts, giving you variety and the chance to thrive in a dynamic environment. You’ll collaborate with global suppliers and TUI teams to fix problems quickly, ensuring our guests can get back to enjoying their holidays. From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
Requisitos
ABOUT YOU Organized and adaptable – a calm, solutions-focused multitasker who thrives under pressure and embraces change. Customer-first mindset – confident supporting upset customers across all channels, resolving issues quickly and empathetically. Tech-savvy and curious – eager to learn, comfortable working with AI tools, and able to retain detailed product knowledge. Remote-ready and flexible – happy to work rotating shifts from a quiet, professional home setup that supports phone-based work. Bilingual and confident – fluent in both English and Danish, ready to support customers across languages with clarity and care.
Sobre la empresa
Discovering the world’s diversity, exploring new horizons, experiencing foreign countries and cultures: travel broadens peoples’ minds. At TUI we create unforgettable moments for our customers across the world and make their dreams come true. TUI Group is the world’s number one integrated tourism group. We employ 66,000 people in over 100 countries and service 20 million customers in 180 destinations worldwide. TUI Destination Experiences provides truly customer-centric, international and contemporary destination experiences on behalf of TUI Group worldwide.