Descripción del empleo
Job Responsibilities
* Assist the General Manager in the overall management and daily operations of the hotel, including front office, housekeeping, food and beverage, maintenance, and guest services.
* Lead, mentor, and motivate departmental heads and their teams to ensure high performance and adherence to Barceló brand standards.
* Oversee guest satisfaction initiatives, handling guest complaints and feedback effectively to maintain high service quality.
* Implement and monitor operational procedures, ensuring compliance with health, safety, and hygiene regulations.
* Participate in financial planning, budgeting, and cost control activities to optimize profitability.
* Support the General Manager in strategic planning, identifying opportunities for improvement and growth.
* Manage staff scheduling, training, and performance evaluations.
* Act as a point of contact for guests and staff in the absence of the General Manager.
* Ensure the smooth operation of all hotel systems and facilities.
* Contribute to the development and execution of marketing and sales strategies.
Requisitos
* Minimum of 3-5 years of progressive leadership experience in hotel operations, preferably within a 4-star or 5-star hotel environment.
* Proven track record in managing multiple departments and achieving operational excellence.
* Strong leadership, communication, and interpersonal skills.
* Excellent problem-solving abilities and a guest-centric approach.
* Proficiency in hotel management software and Microsoft Office Suite.
* Fluent in German and English, both written and spoken. Additional language skills are a plus.
* Bachelor's degree in Hospitality Management or a related field is preferred.
* Demonstrated financial acumen and experience with budgeting and cost control.
* Understanding of local market trends and competitor analysis.
Sobre la empresa
Barceló Hotels & Resorts es la marca de una de las 30 mayores compañías hoteleras a nivel mundial. Una marca internacional tanto para hoteles vacacionales como de negocios con un posicionamiento medio y medio-alto dentro de las diferentes localizaciones donde se ubica. Sus hoteles son diferentes, adaptándose a las peculiaridades de cada país o zona y siempre manteniendo buenos estándares de calidad y servicio. Hoteles donde siempre hay algo que produce nuevas sensaciones. Puede ser la comida, la animación, la variedad de instalaciones y servicios, el trato personal o la autenticidad y el conocimiento del lugar.