F&B Coordinator (Castillo Hotel Son Vida)

Descripción del empleo

POSITION PURPOSE Provides administrative and operational support to the Ass. F&B Director and F&B Director for day to day food and beverage operations. ESSENTIAL FUNCTIONS •To advise the F&B Director or the Assistant to F&B Director of guest comments or complaints and to initiate a response or resolved them. •To provide administrative support to the F&B Department. •Host and assist the guest when required in operations. •Maintain open communication with other departments, such us Sales, Marketing or Rooms, and throughout the property to handle special requests and assuring guest satisfaction. •Address guests' service needs in a professional, positive, and timely manner. •Follow company and departmental policies, procedures and Marriott standards. •Prepare and review written documents (e.g., business letters, menus, hotel reports, emails, ...etc.) •Ensure compliance with hygiene, health and safety standards (HACCP). •Support cost control initiatives including inventory management, stock control, waste reduction and purchasing follow-up. •Prepare operational and administrative reports (sales analysis, KPIs, guest feedback, internal audits) •Ensure a refined, personalized and consistent dining experience aligned with the hotel’s luxury positioning •Ensure correct implementation of high-end service rituals and protocols •Speak to guests and co-workers using clear, appropriate and professional language. •Attend internal property meetings. What's in it for you: Career growth opportunities in a fast-growing international brand Exclusive rates at Marriott International hotels worldwide Physiotherapy services Associate Assistance Program Excellent learning and development opportunities Employee referral program Discounts at our restaurants Free golf training courses and special rates

Requisitos