Minor Hotels es un grupo hotelero mundial que opera más de 550 hoteles, complejos turísticos y residencias en 56 países de Asia-Pacífico, Oriente Medio, África, el Océano Índico, Europa y América.
Como propietario, operador e inversor hotelero, Minor Hotels satisface las necesidades y deseos de los viajeros de todo el mundo a través de su variada cartera de ocho marcas hoteleras: Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks y Tivoli. 

Como parte de Minor Hotels, la región de Minor Hotels Europe & Americas es responsable de más de 350 propiedades en 30 países y tiene previsto crecer en todos los segmentos, centrándose en sus marcas de lujo y de gama alta.

<div>¿Te apetece asumir un nuevo reto? Buscamos un perfil interno para dar soporte temporal al equipo de NH Collection Santiago de Compostela comenzando el 23 de Agosto con una duracion de uno a dos meses</div><div><br><span data-teams="true"> </span> . Una oportunidad única para aportar tu experiencia, colaborar con un equipo dinámico y generar un impacto real en la operación del hotel.</div><div> </div><p><strong>Requisitos: </strong></p><ul><li>Perfil resolutivo, proactivo y orientado al detalle.</li><li>Capacidad para integrarse rápidamente en nuevos equipos, compartir buenas prácticas y aportar valor desde el primer día.</li><li>Dominio completo de SAP Front Office, incluyendo procesos de Night Audit.</li><li>Capacidad para gestionar turnos de manera autónoma, garantizando siempre los más altos estándares de servicio y experiencia de cliente.</li><li>Flexibilidad para trabajar en turnos de mañana, tarde y noche, así como fines de semana y festivos.</li><li>Nivel fluido de español e inglés (imprescindible)</li></ul><p> </p><p> </p><p><em><strong>Ofrecemos</strong></em></p><p> </p><ul><li>Alojamiento</li><li>Manutención</li><li>Transporte</li><li>Task Force en Agosto, septiembre y octubre</li></ul>

Task Force Recepción - NH Collection Santiago

<div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><b></b></H2>&#13;</div><div><p> </p><p>Profesional responsable de coordinar e implementar las acciones de marketing, comunicación y relaciones públicas del hotel, contribuyendo al posicionamiento de la marca, la generación de ventas, la fidelización de clientes y la ejecución de proyectos experienciales que refuercen la propuesta de valor del establecimiento.</p></div></div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><b>¿Qué tendrás que hacer?</b></H2>&#13;</div><div><p><strong>Marketing y Comunicación</strong></p><p> </p><ul type="disc"><li>Responsable de la elaboración, implementación y seguimiento del Plan de Marketing anual del hotel, incluyendo la planificación de campañas, acciones promocionales, marketing digital, relaciones públicas, activaciones de marca y gestión presupuestaria, en coordinación con el Director de Ventas y los equipos corporativos.</li><li>Actuar como embajador/a de la marca NH Collection dentro del hotel.</li><li>Coordinar la elaboración del presupuesto anual de marketing junto con el Director de Ventas.</li><li>Gestionar y actualizar las redes sociales del hotel.</li><li>Diseñar calendarios de publicaciones y analizar resultados.</li><li>Crear y supervisar material promocional y corporativo.</li></ul><p> </p><p><strong>Gestión de Contenidos</strong></p><p> </p><ul type="disc"><li>Mantener actualizada la biblioteca comercial y de marketing.</li><li>Actualizar contenidos de las páginas del hotel.</li><li>Garantizar la correcta utilización de la imagen de marca.</li></ul><p> </p><p><strong>Experiencias y Relaciones Públicas</strong></p><p> </p><ul type="disc"><li>Liderar proyectos experienciales del hotel.</li><li>Coordinar eventos de relaciones públicas, colaboraciones y acuerdos de barter.</li><li>Gestionar ruedas de prensa, grabaciones, entrevistas y acciones promocionales.</li><li>Dar soporte en la organización de eventos corporativos y sociales.</li></ul><p> </p><p><strong>Comercial y Fidelización</strong></p><p> </p><ul type="disc"><li>Desarrollar acciones dirigidas a clientes fidelizados.</li><li>Identificar oportunidades comerciales y trasladarlas al equipo de ventas.</li><li>Analizar la actividad y posicionamiento de la competencia.</li></ul><p> </p><p><strong>Gestión Administrativa</strong></p><p> </p><ul type="disc"><li>Relación con proveedores.</li><li>Gestión y seguimiento de órdenes de compra (PO).</li></ul></div></div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><b>¿Qué buscamos?</b></H2>&#13;</div><div><p> </p><p>Experiencia profesional</p><p> </p><ul type="disc"><li>Experiencia previa en departamentos de Marketing.</li><li>Experiencia en funciones comerciales o de ventas.</li><li>Valorable experiencia en cadenas hoteleras o sector hospitality.</li><li>Muy valorable experiencia en entornos de hospitalidad internacional.</li></ul><p> </p><p>Educacion</p><ul type="disc"><li>Grado en Turismo, Marketing o ADE.</li><li>Se valorará formación complementaria en Marketing Digital, Comunicación, Ventas o Revenue Management.</li></ul><p> </p><p><strong>Imprescindibles</strong></p><p> </p><ul type="disc"><li>Nivel alto de inglés (oral y escrito).</li><li>Dominio de herramientas ofimáticas (Excel, PowerPoint y Word).</li><li>Conocimientos de marketing y ventas.</li><li>Gestión de redes sociales y elaboración de informes de resultados.</li><li>Conocimiento de sistemas de gestión hotelera.</li></ul><p> </p><p><strong>Valorables</strong></p><p> </p><ul type="disc"><li>Segundo idioma.</li><li>Experiencia en SAP.</li><li>Conocimientos de diseño y creación de material promocional.</li><li>Experiencia en campañas de marketing digital y CRM.</li></ul><p> </p><p>Informacion general</p><p>Disponibilidad para trabajar en turnos, fines de semana y festivos cuando sea necesario.</p><p> </p><p>Perfil Requerido</p><p> </p><ul type="disc"><li>Orientación al cliente.</li><li>Orientación a resultados.</li><li>Atención al detalle.</li><li>Excelentes habilidades de comunicación.</li><li>Capacidad de influencia y relación interpersonal.</li><li>Iniciativa comercial.</li><li>Organización y planificación.</li><li>Trabajo en equipo.</li><li>Proactividad y autonomía.</li><li>Creatividad.</li><li>Flexibilidad y adaptación</li></ul></div></div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><b>¿Por qué elegirnos?</b></H2>&#13;</div><div><p>&nbsp;</p><p style="text-align:justify">En <b>Minor Hotels Europe &amp; Americas</b> nos comprometemos a dar forma a carreras apasionantes en todo el mundo y a experiencias interculturales. Nuestro viaje está impulsado por la pasión y la dedicación de nuestros increíbles equipos, que también disfrutan de beneficios exclusivos como:</p><ul><li style="text-align: justify;">Experiencia mundial - diversidad de 150 nacionalidades diferentes.</li><li style="text-align: justify;">Oportunidades de desarrollo profesional llenas de retos nacionales e internacionales.&nbsp;</li><li style="text-align: justify;">Amplia gama de programas de formación para mejorar las habilidades.&nbsp;</li><li style="text-align: justify;">Iniciativas de bienestar, incluidas condiciones de trabajo flexibles.</li><li style="text-align: justify;">Programas de reconocimiento de empleados, como nuestros “Memorablle Dates”.</li><li style="text-align: justify;">Posibilidad de marcar la diferencia a través de nuestro programa de sostenibilidad e iniciativas de voluntariado.</li><li style="text-align: justify;">Tarifas y promociones para los empleados, con descuentos en nuestros hoteles de todo el mundo y ventajas exclusivas a través de nuestro programa de fidelización corporativa.</li></ul></div></div></div>

In House Marketing Coordinator - NH Collection Madrid Eurobuilding

<div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><b>What will be your mission?</b></H2>&#13;</div><div><p>Minor Hotels Europe &amp; Americas (formerly NH Hotel Group) is looking for a new Business Law &amp; Real Estate Legal Trainee to join its Legal Department.</p><p>We are seeking a candidate who can provide legal support across different areas of law and assist the Legal Department’s lawyers with their day-to-day responsibilities.</p><p>As a Legal Trainee, you will have the opportunity to participate in both domestic and international transactions related to the expansion and management of one of the world’s leading hotel companies, working alongside in-house counsel and external advisors on corporate, real estate, commercial, and contractual matters.</p></div></div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><b>What will you do?</b></H2>&#13;</div><div><ul><li>Provide legal assistance and support to members of the Regional Office Legal Team on projects and day-to-day queries related to the company’s hotel portfolio and internal departments.</li><li>Review and draft NDAs, letters of intent, term sheets, binding offers, and other pre-contractual documentation.</li><li>Support hotel expansion projects from a legal perspective, including hotel openings, acquisitions, divestments, and rebranding initiatives.</li><li>Participate in the negotiation and review of hotel- agreements (Hotel Management Agreements, Hotel Franchise Agreements, Lease Agreements, Sale and Purchase Agreements, etc.).</li><li>Provide legal support on hotel expansion projects, including openings, rebranding processes, acquisitions, and hotel asset disposals.</li><li>Draft legal memorandums and reports on legal matters.</li><li>Monitor signing and closing processes of transactions.</li></ul></div></div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><b>What are we looking for?</b></H2>&#13;</div><div><p>EXPERIENCE</p><p>Previous experience in law firms (particularly in and Real Estate departments) and/or in in-house legal departments will be highly valued.</p><p> </p><p>QUALIFICATIONS</p><ul><li>A Law Degree from a reputable Spanish university.</li><li>A Master’s Degree in Legal Practice and/or a specialization in Commercial Law (completed or in progress) will be considered an asset.</li></ul><p> </p><p>PREFERRED SKILLS</p><ul><li>We are looking for a proactive, motivated individual with a strong willingness to learn. The ideal candidate enjoys teamwork, is interested in working on a broad range of legal matters, and demonstrates honesty, transparency, and strong communication skills.</li><li>Fluency in both Spanish and English, as both languages are used daily in the workplace.</li><li>Experience working with legal databases and handling electronic interactions with public authorities and courts will also be considered an asset.</li></ul></div></div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><b>Why choose us?</b></H2>&#13;</div><div><p style="text-align:justify">&nbsp;</p><p style="text-align:justify">At <b>Minor Hotels Europe &amp; Americas</b> we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:</p><ul type="disc"><li style="text-align: justify;">Worldwide experience – diversity of 150 different nationalities.</li><li style="text-align: justify;">Career development opportunities full of national and international challenges.</li><li style="text-align: justify;">Wide range of training programmes to enhance your skills.</li><li style="text-align: justify;">Wellbeing initiatives, including flexible working conditions.</li><li style="text-align: justify;">Team member recognition programmes, including Memorable Dates.</li><li style="text-align: justify;">Ability to make a difference through our sustainability programme and volunteering initiatives.</li><li style="text-align: justify;">Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.</li></ul><p>&nbsp;</p></div></div></div>

Business Law & Real Estate Legal Trainee - Minor Hotels Eu&Am - Madrid

<div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><b>What will be your mission?</b></H2>&#13;</div><div><p>This position plays a key role in supporting and driving both Asset Management and Development initiatives within the Europe region. He/she will contribute to the optimization of hotel performance and portfolio value by coordinating analyses, preparing negotiation materials as well as committee presentations, and ensuring alignment among internal stakeholders. The role includes monitoring the financial and operational performance of assigned assets, supporting negotiations with owners and partners, and proactively contributing to the execution of the team’s strategic objectives.</p></div></div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><b>What will you do?</b></H2>&#13;</div><div><p>Support and assist the Asset Management &amp; Development team in their day-to-day projects in Europe Region:</p><ul><li>Projects will be related to i) lease negotiations ii) assets divestments iii) co – investment negotiations iv) development opportunities v) corporate transactions</li><li>To gather and analyze all relevant information (market research, data rooms, business plans and financial analysis...) in order to prepare the negotiations strategies or new development projects.</li><li>To be in continuous contact with other departments based in HQ as well as Regional Offices in Europe such as Legal, Finance, Tax, Building and Operations in order to align the common understanding.</li><li>To prepare presentations for the Top Management of the Company.</li><li>Be involved in the negotiation of the contracts with several stakeholders.</li><li>Coordinate and push for the completion of the department’s yearly objectives and to achieve the consecution of the Action Plan.</li></ul></div></div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><b>What are we looking for?</b></H2>&#13;</div><div><p><strong>Experience</strong></p><p>Between 1 to 2 years’ experience in an international hotel chain, international hotel consultancy firm, hotel investment firm or one of the Big Four accounting/consultancy firms would be an advantage.</p><p><strong>Qualifications</strong></p><ul><li>Degree in Law/Economics/Business Administration/Tourism/Hotel Management</li><li>Knowledge in finance and good understanding of hotel P&amp;L´s</li><li>Master’s degree in finance/law would be an advantage</li><li>High level of Spanish and English (oral and written)</li><li>Proficiency level of knowledge of Microsoft Office tools (Excel, Word, PowerPoint)</li></ul></div></div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><b>Why choose us?</b></H2>&#13;</div><div><p style="text-align:justify">&nbsp;</p><p style="text-align:justify">At <b>Minor Hotels Europe &amp; Americas</b> we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:</p><ul type="disc"><li style="text-align: justify;">Worldwide experience – diversity of 150 different nationalities.</li><li style="text-align: justify;">Career development opportunities full of national and international challenges.</li><li style="text-align: justify;">Wide range of training programmes to enhance your skills.</li><li style="text-align: justify;">Wellbeing initiatives, including flexible working conditions.</li><li style="text-align: justify;">Team member recognition programmes, including Memorable Dates.</li><li style="text-align: justify;">Ability to make a difference through our sustainability programme and volunteering initiatives.</li><li style="text-align: justify;">Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.</li></ul></div></div></div>

Assets & Development Analyst - Minor Hotels Eu&Am - Madrid

<div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><b>What will be your mission?</b></H2>&#13;</div><div><p>The Sustainable Business Trainee will support the implementation of the ESG and sustainability strategy across Minor Hotels Europe &amp; Americas, contributing to reporting, data analysis, and coordination of key transversal projects.</p><p>Join our Sustainable Business team and contribute to shaping a more responsible hospitality model, supporting ESG strategy, reporting and impactful initiatives across multiple countries.</p></div></div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><b>What will you do?</b></H2>&#13;</div><div><ul><li>As part of Sustainable Business Department coordinate SB transversal key projects: Sustainable Business Strategy implementation, SB inventories and reporting tools, SB KPIs modelling and monitoring, ESG information requests.</li><li>Communicating Sustainable Business Plan and key projects progress with Minor’s sustainable team.</li><li>Annual Report: material and texts writing. Texts, KPIs and figures, images, and layout supervision.</li><li>Coordinating Minor Hotels Europe &amp; Americas global sustainability reporting and assurance processes.</li><li>Internal Control over sustainability information.</li><li>Communications and social media support to SB projects.</li></ul></div></div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><b>What are we looking for?</b></H2>&#13;</div><div><p>EXPERIENCE</p><p>Experience at CSR/Sustainability departments will be appreciated.         </p><p> </p><p>QUALIFICATIONS</p><ul><li>Academic in environmental management, ESG or related fields will be valued.</li></ul><p> </p><p>PREFERRED SKILLS</p><ul><li>Environmental management systems and Hospitality Sustainability standards (ISO, Greenkey, GSTC….).</li><li>ESG Due diligence process.</li><li>CSRD, ESRS, sustainability reporting standards.</li><li>SDGs.</li><li>Analytical skills.</li><li>Leadership and team working skills.</li><li>Strategic mind-set.</li><li>Design thinking skills.</li><li>Communication abilities.</li><li>Microsoft office skills, particularly Excel and Power Point.</li><li>High level of spoken and written English. Valuable knowledge of other languages.</li></ul></div></div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><b>Why choose us?</b></H2>&#13;</div><div><p style="text-align:justify">&nbsp;</p><p style="text-align:justify">At <b>Minor Hotels Europe &amp; Americas</b> we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:</p><ul type="disc"><li style="text-align: justify;">Worldwide experience – diversity of 150 different nationalities.</li><li style="text-align: justify;">Career development opportunities full of national and international challenges.</li><li style="text-align: justify;">Wide range of training programmes to enhance your skills.</li><li style="text-align: justify;">Wellbeing initiatives, including flexible working conditions.</li><li style="text-align: justify;">Team member recognition programmes, including Memorable Dates.</li><li style="text-align: justify;">Ability to make a difference through our sustainability programme and volunteering initiatives.</li><li style="text-align: justify;">Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.</li></ul><p>&nbsp;</p></div></div></div>

Sustainable Business Trainee - Minor Hotels Eu&Am - Madrid

<div><h3>¿Pensando en un nuevo reto profesional en Minor Hotels Europe &amp; Americas?</h3><p>Como <strong>Director/a Financiero/a de Hotel</strong>, formarás parte del Comité Ejecutivo y liderarás la estrategia financiera del establecimiento. Serás responsable de garantizar la solidez financiera del hotel, impulsando la rentabilidad, optimizando los recursos y asegurando el cumplimiento de los estándares corporativos. Además, actuarás como socio estratégico de la Dirección General, proporcionando análisis e información clave para la toma de decisiones y contribuyendo al crecimiento sostenible del negocio.</p><h3>¿Qué tendrás que hacer?</h3><ul><li>Liderar la estrategia financiera del hotel, garantizando el cumplimiento de los objetivos económicos y de rentabilidad.</li><li>Elaborar y supervisar presupuestos, previsiones financieras y planes de negocio anuales.</li><li>Garantizar la exactitud de los estados financieros, la cuenta de resultados (P&amp;L) y el balance.</li><li>Analizar resultados, tendencias de mercado y oportunidades de negocio para maximizar beneficios.</li><li>Gestionar el flujo de caja, el capital circulante y las necesidades financieras del hotel.</li><li>Implementar y supervisar sistemas de control interno y gestión de riesgos.</li><li>Garantizar el cumplimiento de la normativa fiscal, financiera y de los procedimientos corporativos.</li><li>Supervisar auditorías internas, externas y regulatorias.</li><li>Asesorar al Director General y al Comité Ejecutivo en la toma de decisiones estratégicas.</li><li>Mantener una comunicación fluida y efectiva con propietarios, auditores y partes interesadas.</li><li>Liderar, desarrollar y evaluar al equipo financiero y administrativo.</li><li>Facilitar reuniones de seguimiento financiero con los distintos departamentos operativos.</li></ul><h3>¿Qué buscamos?</h3><ul><li>Grado universitario en Finanzas, Contabilidad, Administración de Empresas o disciplina relacionada.</li><li>Experiencia mínima de 3 a 5 años como máximo responsable financiero, preferiblemente en el sector hotelero.</li><li>Sólidos conocimientos de contabilidad financiera, presupuestos, forecasting, reporting y análisis empresarial.</li><li>Experiencia en gestión de riesgos, auditorías, control interno y cumplimiento normativo.</li><li>Capacidad para interpretar datos financieros y transformarlos en información útil para la toma de decisiones.</li><li>Excelentes habilidades analíticas, organizativas y de resolución de problemas.</li><li>Capacidad de liderazgo, desarrollo de equipos y comunicación con diferentes niveles de la organización.</li><li>Nivel avanzado de español e inglés.</li><li>Dominio de herramientas informáticas y sistemas de gestión financiera.</li></ul><h3>¿Por qué elegirnos?</h3><p>En Minor Hotels Europe &amp; Americas creemos que nuestro éxito depende del talento de las personas que forman parte de nuestros equipos. Por ello, ofrecemos un entorno dinámico, internacional y orientado al desarrollo profesional.</p><ul><li>Oportunidades de crecimiento y desarrollo en una compañía internacional.</li><li>Programas de formación continua y desarrollo de liderazgo.</li><li>Experiencias multiculturales en un entorno diverso y colaborativo.</li><li>Iniciativas de bienestar y equilibrio entre vida personal y profesional.</li><li>Programas de reconocimiento para empleados.</li><li>Participación en proyectos de sostenibilidad e impacto social.</li><li>Tarifas especiales para empleados en hoteles del grupo y beneficios exclusivos a través de nuestros programas corporativos.</li><li>La oportunidad de formar parte de un equipo que impulsa la excelencia operativa y financiera en la industria hotelera.</li></ul></div>

Controller Manager - Anantara Villa Padierna Palace Benahavís Marbella Resort

<p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">The person who joins us will be part of our reservations department, coordinating a team of agents to manage the requests received through the different sales channels of our customers.</p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;"> </p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">Functions:</p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;"> </p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">- Continuous evaluation, through listening, monitoring, etc.</p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">- Feedback Individual/group sessions with agents.</p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">- Management - Coordination and continuous monitoring of the team of agents.</p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">- Creation and monitoring of action plans to achieve objectives.</p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">- Constant reporting to platform managers.</p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">- Control of the sizing and balance of the workload.</p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">- Resolution of doubts and incidents.</p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">- Team management and motivation.</p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">- Quality Management.</p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;"> </p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">What are we looking for?</p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;"> </p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">- We are looking for an experienced Call Center coordinator for a team of agents.</p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">- Oriented towards objectives and results.</p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">- Native/Bilingual Level of English</p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">- Communication skills, persistence, ability to work in the face of challenges, initiative and decision making, with leadership capacity.</p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">- Teamwork.</p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">- Be a goal-driven, determined person being able to meet deadlines and work well under pressure.</p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">- Have the ability to effectively multi-task and juggle multiple responsibilities at once.</p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">- Organized and methodical person.</p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">- Critical thinker and problem-solving skills essential</p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;"> </p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">Offered</p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;"> </p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">- Integration into a dynamic team, focused on excellent service.</p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">- Remuneration according to the position.</p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">- Continuing Training Plan to enhance professional development</p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">- Access to the e learning training platform</p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">- Commissions as a percentage of objectives.</p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">- Possibility of functional, national and/or international mobility</p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">- Incentives and Benefits Plan.</p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">- Ticket Restaurante.</p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">- Hybrid work model</p>

Coordinator CRO Madrid

<div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><b>What will be your mission?</b></H2>&#13;</div><div><p>The Loyalty Department Trainee will provide essential support to the Loyalty Department. This entry-level role is ideal for someone eager to learn about loyalty programme operations, performance analysis, and cross-functional coordination in a dynamic hospitality environment. The trainee will gain exposure to both operational and analytical aspects of loyalty management, supporting internal processes and contributing to the success of the loyalty programme.</p></div></div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><b>What will you do?</b></H2>&#13;</div><div><p>Support to Loyalty Team</p><ul><li>Assist Loyalty Team in daily tasks, projects, and communications.</li><li>Help coordinate and follow up on loyalty programme procedures, training, and hotel engagement initiatives.</li><li>Contribute to the preparation and updating of training materials, guidelines, and internal documentation.</li><li>Continuous support on Local offers publishing and follow up with hotels</li><li>Coordinate on loyalty programme update on the website, internal communication channels and marketing hotel collaterals</li></ul><p> </p><p>Documentation &amp; Reporting</p><ul><li>Maintain updated documentation to support internal processes and reporting requirements.</li><li>Support in preparing performance reports and loyalty action plans</li><li>Assist in collecting, organizing, and presenting data for loyalty program KPIs, member satisfaction, and performance metrics.</li></ul><p> </p><p>JIRA Ticket Management</p><ul><li>Manage JIRA tickets related to loyalty programme, ensuring proper follow-up, status updates, and timely resolution.</li><li>Liaise with relevant teams to track progress and escalate issues as needed.</li></ul></div></div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><b>What are we looking for?</b></H2>&#13;</div><div><p>EXPERIENCE</p><ul style="list-style-type: disc;"><li>No required.</li></ul><p> </p><p>QUALIFICATIONS</p><ul><li>Currently pursuing or recently completed a degree in Hospitality, Tourism, Business Administration, Marketing, or a related field.</li><li>Proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Copilot); familiarity with JIRA is a plus.</li></ul><p> </p><p>PREFERRED SKILLS</p><ul><li>Strong organizational skills and attention to detail.</li><li>Analytical mindset with the ability to handle data and reporting tasks.</li><li>Good communication skills in English and Spanish. Additional language is a plus.</li><li>Proactive, eager to learn, and able to work both independently and as part of a team.</li><li>Interest in loyalty programmes, customer experience, or hotel operations is an advantage.</li></ul></div></div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><b>Why choose us?</b></H2>&#13;</div><div><p style="text-align:justify">&nbsp;</p><p style="text-align:justify">At <b>Minor Hotels Europe &amp; Americas</b> we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:</p><ul type="disc"><li style="text-align: justify;">Worldwide experience – diversity of 150 different nationalities.</li><li style="text-align: justify;">Career development opportunities full of national and international challenges.</li><li style="text-align: justify;">Wide range of training programmes to enhance your skills.</li><li style="text-align: justify;">Wellbeing initiatives, including flexible working conditions.</li><li style="text-align: justify;">Team member recognition programmes, including Memorable Dates.</li><li style="text-align: justify;">Ability to make a difference through our sustainability programme and volunteering initiatives.</li><li style="text-align: justify;">Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.</li></ul><p>&nbsp;</p></div></div></div>

Task Force Recepción - NH Collection Santiago

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Sobre la empresa

Ofertas de Minor Hotels Europe & Americas