Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes.


En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.

Job Summary: To manage properly all the activities related to F&amp;B Hostess position What will I be doing?<ul style="list-style-type:disc"><li>Keeps their work area tidy and clean with all the equipment and supplies required for the service, keeping menus and bill holders in good condition.</li><li>Participates in briefings at the beginning of each shift to get information on dishes of the day, VIPs, groups, events, and general comments and sharing information.</li><li>Consistently offers a warm and professional welcome and farewell to guests and customers on arrival and departure, always with an impeccable posture and personal presentation.</li><li>Greets customers with a nice smile and cordial greeting and leads them to their table.</li><li>Responsible for taking reservations by phone, accurately noting customer data: name, time booked, number of diners, place where they are staying and telephone number.</li><li>Ensure the customer's experience and personalise their stay, anticipating their needs and exceeding their expectations.</li></ul>  What are we looking for? <ul style="list-style-type:disc"><li>At least 1 year of previous experience in the same role</li><li>Excellent Interpersonal Skills and strong Public Relations Attitude</li><li>Must be fluent in English; other languages are preferred</li><li>Flexibility, strong motivation and ambition for professional growth</li></ul>

F&B Hostess - Palazzo Cordusio Gran Melià Hotel

MISSION: Responsible for providing appropriate and courteous service. Complies at all times with quality standards and pays special attention to customer service, ensuring that food and beverages are presented correctly before being delivered to customers in order to ensure the satisfaction of guests and customers, and earn their recognition and preference for hotel services.RESPONSIBILITIES:<ul style="list-style-type:disc"><li>Follow supervisor instructions and hotel standards before and after shifts.</li><li>Ensure all necessary equipment and supplies are available and properly handled.</li><li>Maintain a professional, friendly attitude at all times.</li><li>Deliver prompt, accurate service, following SOPs.</li><li>Verify orders before delivery, ensuring all required items are included.</li><li>Handle service with care to prevent accidents or breakages.</li><li>Address guest concerns and escalate major issues when necessary.</li><li>Follow hotel policies on punctuality, dress code, and discipline.</li><li>Attend meetings and participate in ongoing training.</li></ul>CUSTOMER EXPERIENCE &amp; SAFETY:<ul style="list-style-type:disc"><li>Personalize guest interactions, anticipating their needs.</li><li>Handle customer incidents, escalating when required.</li><li>Promote hotel services, experiences, and events.</li><li>Follow health, safety, and hygiene regulations.</li></ul>REQUIREMENTS:<ul style="list-style-type:disc"><li>Education: Secondary education or higher. Relevant training preferred.</li><li>Languages: Local language, advanced English; a third language is a plus.</li><li>Skills: Teamwork, organization, attention to detail, customer focus.</li><li>Experience: 1 year in a similar role or 2 years as an assistant waiter.</li></ul>CONTRACT:<ul style="list-style-type:disc"><li>Fixed-term initial contract.</li><li>CCNL Turismo AICA level</li></ul>

Waiter - Palazzo Cordusio Gran Melià Hotel

Mission: Responsible for providing appropriate and courteous service. Complies at all times with quality standards and pays special attention to customer service, ensuring that food and beverages are presented correctly before being delivered to customers in order to ensure the satisfaction of guests and customers, and earn their recognition and preference for hotel services. What will you be doing?<ul><li>Detailed knowledge of the menu and being able to articulate enthusiastically.</li><li>Know the steps of service as outlined in the service manual.</li><li>Make guests feel comfortable and enhance the guest experience.</li><li>Inform guests of specials and menu changes.</li><li>Anticipate guests’ needs and exceed their expectations.</li><li>Supervise the clearing of tables and mise-en-place necessary for the next course.</li><li>Monitor and observe guests' dining experience.</li><li>Ensure guests are satisfied with the food and service.</li><li>Respond promptly and courteously to any requests.</li></ul> What are we looking for?<ul><li>Fluent in Italian and knowledge of English.</li><li>Friendly, outgoing, and positive.</li><li>Enjoy being part of a team.</li><li>Previous experience in the same position in hotels of similar category.</li><li>Excellent organizational skills and ability to find solutions.</li><li>A genuine passion for customer service and a sparkling personality.</li><li>Great communication skills, desire to develop and progress in your role.</li><li>Flexibility and enthusiasm are key for this position.</li></ul>

Waiter - ME Milan Il Duca

Mission: Responsible for providing appropriate and courteous service. Complies at all times with quality standards and pays special attention to customer service, ensuring that food and beverages are presented correctly before being delivered to customers in order to ensure the satisfaction of guests and customers, and earn their recognition and preference for hotel services. What will you be doing?<ul><li>Detailed knowledge of the menu and being able to articulate enthusiastically.</li><li>Know the steps of service as outlined in the service manual.</li><li>Make guests feel comfortable and enhance the guest experience.</li><li>Inform guests of specials and menu changes.</li><li>Anticipate guests’ needs and exceed their expectations.</li><li>Supervise the clearing of tables and mise-en-place necessary for the next course.</li><li>Monitor and observe guests' dining experience.</li><li>Ensure guests are satisfied with the food and service.</li><li>Respond promptly and courteously to any requests.</li></ul> What are we looking for?<ul><li>Fluent in Italian and knowledge of English.</li><li>Friendly, outgoing, and positive.</li><li>Enjoy being part of a team.</li><li>Previous experience in the same position in hotels of similar category.</li><li>Excellent organizational skills and ability to find solutions.</li><li>A genuine passion for customer service and a sparkling personality.</li><li>Great communication skills, desire to develop and progress in your role.</li><li>Flexibility and enthusiasm are key for this position.</li></ul>

Waiter - Melià Milano

Mission: Responsible for providing appropriate and courteous service. Complies at all times with quality standards and pays special attention to customer service, ensuring that food and beverages are presented correctly before being delivered to customers in order to ensure the satisfaction of guests and customers, and earn their recognition and preference for hotel services. What will you be doing?<ul><li>Detailed knowledge of the menu and being able to articulate enthusiastically.</li><li>Know the steps of service as outlined in the service manual.</li><li>Make guests feel comfortable and enhance the guest experience.</li><li>Monitor and observe guests' dining experience.</li><li>Ensure guests are satisfied with the food and service.</li><li>Respond promptly and courteously to any requests.</li></ul> What are we looking for?<ul><li>Fluent in Italian and knowledge of English.</li><li>Friendly, outgoing, and positive.</li><li>Enjoy being part of a team.</li><li>Previous experience in the same position in hotels of similar category.</li><li>Great communication skills, desire to develop and progress in your role.</li><li>Flexibility and enthusiasm are key for this position.</li></ul>

Looking for a Waiting staff job in Milão?We've got you!

F&B Hostess - Palazzo Cordusio Gran Melià Hotel

Waiter - Palazzo Cordusio Gran Melià Hotel

Waiter - ME Milan Il Duca

Waiter - Melià Milano

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F&B Hostess - Palazzo Cordusio Gran Melià Hotel

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