Job description
Main responsibilities:Oversees the day to day SPA activities.Participating, designing and implementing internal and external sales promotion programs for SPA treatments and services. Ensures the Spa is always staged for maximum buyer impact.Resolves client’s conflict. Ensuring direct contact with SPA customers managing comments and suggestions to improve the service. Informs the immediate superior about any guest complaint and ensure they are logged.Ensures the facility is clean, provides a relaxing environment and ensures proper maintenance of the facility and equipmentBe responsible to run promotional campaigns, they are responsible for the advertising methods and the production of flyers and others advertising toolsMaintains smooth relationship between management and guests. Resolves problems arising from guests’ complaints and esquires immediately.Ensuring contact and communication with various stakeholders (suppliers of products and services, SPA training, etc.)Spreading awareness of the YHI SPA concept by means of presentation meetings with stakeholders (departments in the Hotel, membership department, suppliers, travel agencies, etc.).Ensures all customer feedback (guest questionnaires, verbal comments, emails, etc.) are used to inform changes in practice and provides staff training or corrective actions to ensure high standards are maintained.Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures. Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.Logs security incidents and accidents in accordance with hotel requirements.Ensures guests receive a warm welcome to the premises.Recognizes regular guest and anticipate their needs and requirements.Assists guest, or visitors in offering and providing accurate information in a courteous manner.Checks that items supplied are to the quantity and the quality demanded and advises the management of any discrepancies.Be aware of all material and household supplies and expenditure and to encourage staff to avoid unnecessary waste.Performs any other duties as requested by Superiors.Main requirements:Collage Degree preferably or Senior High School with strong Spa Operations Background. Upgrade in Spa Skills would be an advantage. A certain degree of creativity and attitude is expected.Advanced level of English and Vietnamese. 2 years in a similar position in hotels with similar stars and services.
