Job description
🌟 Join Our Global Family at RIU Hotels & Resorts!
Be part of the RIU Plaza London Victoria team!
RIU Plaza London Victoria has quickly become a key player in the UK hospitality scene, offering exceptional service in the heart of London. As part of RIU Hotels & Resorts, operating over 100 hotels in more than 20 countries, our four-star hotel features 435 stylish rooms and a prime location just steps away from Victoria Station.
We are proud of the welcoming and dynamic work environment we have built since opening in July 2023. Now, as we continue to grow and strengthen our presence in the UK, we are looking for passionate hospitality professionals to join our team.
If you’re ready to take your career to the next level, explore our exciting opportunities at RIU Plaza London Victoria!
Position: Receptionist
Department: Front Office
🔎 About the Role
This is a unique opportunity to join RIU Plaza London Victoria as a Receptionist. In this role, your primary responsibility will be to provide exceptional customer service and ensure smooth operations at the front desk. You will be the first point of contact for guests, handling check-in and check-out procedures, managing reservations, and providing information and assistance. Your friendly and professional demeanour will contribute to creating a positive and welcoming atmosphere for our guests and the rest of the team.
💼 What You’ll Do
• Assisting guests with check-in and check-out procedures, ensuring a smooth and efficient process.
• Handle guest inquiries, requests, and complaints in a timely and professional manner ensuring guests’ satisfaction is always reached.
• Maintaining accurate and up-to-date guests’ records and reports.
• Collaborating with other hotel departments, such as housekeeping and maintenance, to ensure a seamless guest experience is delivered.
✔️ What We’re Looking For
• Friendly, professional, and highly organized individual
• Strong verbal and written communication skills
• A proactive, team-oriented attitude
💸 Compensation & Benefits
A welcoming and supportive work environment where you will be shaping the future of RIU Plaza London Victoria enjoying the following compensation & benefits:
• Gross salary: £29'707
• Annual leave: 28 days per year (Including public holidays).
• Birthday is for celebrating, so have the day off on us!
• Free meals while on duty.
• Bank holidays paid time and a half
• Access to Wagestream - Financial wellbeing app for discounts and early wage access.
• Enhanced Maternity and Paternity pay.
• Pension Scheme.
• Comprehensive training and development programs to enhance your skills and foster professional growth.
• Discounts in other associated business such Gymbox
• Take advantage of attractive discounts on accommodations within the RIU Hotels & Resorts, allowing you to explore and experience our exceptional properties worldwide.
🌟 Why RIU Hotels & Resorts?
• Your Growth is Our Priority: At RIU Hotels & Resorts, we believe in nurturing talent from within. We are proud to provide our team members with opportunities to advance their careers through training, mentorship, and internal promotions, ensuring your potential is recognized and rewarded—whether locally or internationally.
• A Culture of Belonging: Join a team where your ideas and efforts truly matter. We foster an inclusive, collaborative environment where every voice is heard, and success is celebrated together.
• Rewarding Your Commitment: Enjoy a career with competitive compensation, employee benefits, and perks that reflect our appreciation for your dedication and excellence.
🌍 Our Commitment
At RIU Hotels & Resorts, we value diversity, equity, and inclusion as fundamental pillars of our success. We welcome all applications, regardless of gender, ethnicity, religion, disability, age, sexual orientation, or gender identity. We believe that a diverse team enriches our culture and drives excellence in service.
Additionally, we are firmly committed to sustainability and social responsibility. Through our Proudly Committed strategy, we place sustainability at the heart of all our decisions. This program reflects our dedication to minimizing environmental impact, promoting responsible practices, and making a positive contribution to the communities where we operate.
By joining RIU, you will become part of a company that not only strives for service excellence but also aims to create a positive impact on the world.
