Join the Tripas-Coração team!
At Tripas-Coração, we believe great stays are built around great homes, and that the small details make a big difference. Since 2015, we have been welcoming guests to Porto. Today, we manage a carefully selected portfolio of more than 50 properties across the historic centre and Foz, each with its own character and the comfort and attention to detail of a boutique hotel.
We are looking for a Property Care & Experience Coordinator to join our Operations team. This is a hands-on role for someone who enjoys being out in the properties, notices what others miss and takes ownership of getting things done.
Your mission is simple: to make sure every Tripas property is somewhere we would genuinely want to stay ourselves.
What you'll do:
Property Quality & Guest Experience
- Conduct regular property inspections, assessing condition, cleanliness, presentation, comfort, functionality and overall guest experience.
- Look at each apartment from the perspective of an arriving guest and identify details that could improve their stay.
- Ensure properties consistently meet Tripas-Coração's quality standards and remain well maintained, welcoming and guest-ready.
- Identify maintenance, refurbishment, decoration, equipment or comfort improvements before they become guest problems.
- Prepare and check properties for special guests, occasions or specific requirements when needed.
Planning, Analysis & Prioritisation
- Maintain an organised Property Quality Log, recording issues, actions, priorities, owners, deadlines and resolution status for each property.
- Combine property inspections with guest feedback to identify patterns and create clear action plans and improvement priorities.
- Prepare concise progress updates and participate in Operations meetings, presenting priorities, recurring issues, completed actions and recommendations.
Supplier & Intervention Management
- Take end-to-end ownership of property interventions: identify the problem, define what needs to be done, contact the appropriate supplier, schedule the work and follow it through to completion.
- Coordinate maintenance technicians, tradespeople and other external suppliers, ensuring work is completed on time and to the expected quality.
- Inspect or validate completed work whenever appropriate before closing an issue.
- Build effective working relationships with suppliers and help evaluate their quality, responsiveness and reliability.
- Be comfortable solving small practical issues directly when this is faster and makes sense, while knowing when specialist intervention is required.
Teamwork & Continuous Improvement
- Work closely with Customer Service to connect what guests are telling us with what is happening inside our properties.
- Coordinate with Operations, Housekeeping and Maintenance to ensure priorities are understood and acted upon.
- Identify recurring operational problems and propose solutions that address the root cause rather than repeatedly fixing the same issue.
- Suggest improvements to checklists, inspections, supplier management, property standards and internal processes.
Who we're looking for
We are looking for someone who is hands-on, organised and autonomous. Someone who notices a damaged lamp, a badly positioned piece of furniture or an uncomfortable mattress, but who can also step back, analyse twenty guest reviews and realise that five different comments are pointing to the same underlying problem.
You should be comfortable moving between properties, suppliers, spreadsheets and team meetings.
You will probably enjoy this role if you:
- Have a strong eye for detail and a genuine interest in hospitality, interiors and the guest experience.
- Take ownership of problems and like seeing them through to completion.
- Are highly organised and comfortable managing several priorities simultaneously.
- Are practical, resourceful and solution-oriented.
- Can analyse information and turn observations and guest feedback into clear priorities.
- Communicate confidently with colleagues, guests and external suppliers.
- Are comfortable presenting progress, conclusions and recommendations to the team.
- Naturally look for better ways of doing things rather than simply following existing processes.
Requirements
- Around 3 years of professional experience, ideally including experience in hospitality, short-term rentals, property management, hotel operations or a related environment.
- Previous experience in Alojamento Local is valued but not mandatory.
- Fluent Portuguese and English.
- Strong organisational and communication skills.
- Comfortable using digital tools, spreadsheets and task-management systems.
- Driving licence preferred.
Location: Porto, hybrid between our office and our properties
Employment: Full-time
Start date: Immediately
Compensation: Fixed salary, depending on experience, plus performance bonus
