Job description
Mission: ensures the achievement of quality, work ambience, development and operational objectives through room management, achieving the highest occupancy rates possible at the best average rate and ensuring guest satisfaction and maximum care through an efficient and excellence service.
What will you have to do?
• Oversee daily operations of Front Office, Housekeeping, and Maintenance, ensuring smooth and efficient service delivery.
• To supervise the preparation of invoices and follows-up payment through the finance department.
• To direct staff of his/her department and manage them in compliance with the procedures set by the Human Resources duty.
• To define work plans, supervise fulfilment, assign shifts and holidays, set parameters for adjust the payroll and holds periodical meetings.
• Maintain the highest levels of guest satisfaction by handling and resolving complaints promptly and effectively.
• Coordinate the preventive maintenance, repairs, and departmental projects.
• Support budgeting processes, monitor costs, and manage departmental expenses efficiently.
• Oversee stock levels of linens, amenities, and cleaning supplies to optimise procurement and minimise wastage.
• Enforce all health, safety, fire, and emergency protocols among Rooms Division staff.
• Conduct inspections of rooms, public areas, and back-of-house facilities, ensuring timely maintenance and high standards.
• Work closely with other hotel departments to guarantee seamless service delivery for guests.
• Organise regular team briefings, effectively communicating schedules, policy updates, and VIP arrangements.
What are we looking for?
• Degree or Diploma in Hospitality Management
• Computer Knowledge and experience in MS office programs
• Knowledge of Opera System
• High level of English and of a second language
• Minimum 3 years work experience in a managerial role at a hotel of similar category
• Strong communication and customer relations skills
• Leadership and Time management
• Highly organized, results-oriented with the ability to be flexible and work well under pressure.
• Complaint handling skills
• Experienced in training and supporting teams.
