Job description
MISSION: Implement and support the daily duties of the HR function in the hotel in line with the guidelines of the Company and applying people management policies, processes and tools, always focused on guaranteeing a positive experience for employee.What will you have to do? Attends to people outside the business unit who require information or have other requirements (associations, masters degree courses, temp agencies, etc.).
• Provides personalised attention to HoDs or staff (concerns, doubts, delivery of recommendation letters, references, coaching, company information, etc.)
• Provides feedback to colleagues from other hotels about former employees.
• Performs regular inspections of the status of personnel areas monitoring improvement & action plan
• Holds one-to-one conversations to get to know team members, their aspirations, conflicts, areas of need, concerns, etc. and provide feedback.
• Constantly monitors hotel staff to be aware of their performance level, training needs, skills development, areas for improvement, possible changes in functions/promotions, etc.
• Together with the GM, guides and advises HODs with regard to their team management
• Supports their hierarchical superior in the dismissal of Service Leaders and general staff.
TALENT BRANDING & ACQUISITION
• Supports the implementation of Employer Branding campaigns in the hotel.
• Ensures authorisations for image rights are in place according to applicable legislation.
• Prepares and participates in student hotel visits, promoting experiential events and the participation of HoDs in their presentation to strengthen our employer brand.
• Supports the identification of the needs of interns and keeps the database connected with HRHS up to date to guarantee coordination and validate the finalists.
• Together with the HoDs, ensures appropriate experiences for interns, monitoring their performance and carrying out the final evaluation.
• Implements employer CSR actions following the Company guidelines.
• Makes requests to cover vacancies for HoDs and general staff. Supports Associate Talent Branding & Acquisition in the selection of HoDs and general staff in the hotel together with the GM.
• Promotes greater visibility of job offers through their publication on the social media profiles of other employees and HoDs.
• Identifies available talent and highlights opportunities for employees, ensuring that talented employees have opportunities in other OCs/hotels
• Directly or indirectly ensure that there are photos or videos of memorable moments for the hotel teams so that they can be appreciated and shared through Meliá Careers.
• Implements actions in the hotel related to Marketing Campaigns launched from HRHS in coordination with the OC. (E.g. World Environment Day, etc).
• Monitors recruitment KPIs
LEARNING & TALENT DEVELOPMENT
• Organises the hotel logistics for legislative or other face-to-face training, ensuring the attendance of employees.
• Supports the Associate Learning & Talent Manager in promoting the use of E-melia and ensuring compliance with mandatory training courses in the hotel.
• Supports the implementation of the hotel’s annual training plan and coordinates logistics in the hotel to ensure that training is carried out appropriately.
• Ensures correct experience for Employees/Service Leaders/Heads of Department on their arrival together with their hierarchical superior. Ensures the identification of a Melia Buddy.
• Organises induction sessions for new employees, coordinating with the teams their attendance and regular performance.
• Talent mapping: ensures the regular entry of data into the database
• Monitors L&D KPIs
CULTURE & VALUES
• Coordinates the assessment of the work environment, communicating results to all staff and implementing/monitoring the corresponding action plans.
• Monitors the process of evaluating the performance of their group and accompanies employees in learning how to use tools and systems.
• Supports the HoDs in the management of employee welfare: work environment, team building, communication processes, activities etc.
• Supports the implementation of the Recognition actions and campaigns defined
COMMUNICATION
• Familiar with Meliá Home and its functionalities, encourages awareness and use of the portal by all employees.
• Updates information boards with the most relevant internal and external information in the area
• Organises and attends the monthly “Melia Let’s Talk” sessions with the hotel management
• Assures the implementation of the communication plan in the hotel: briefings, departmental meetings, assemblies etc., providing support in their planning.
PREVENTION OF OCCUPATIONAL RISKS
• Delivers PPE, documentation and information on risks and preventative measures to new employees, ensuring everything is correctly registered and filed
• Monitors compliance with training programmes on prevention and a healthy work environment with and external company, ensuring everything is correctly registered and filed
• Manages the planning of risk assessments, carrying out safety inspections in the different departments and helping carry out internal and external audits on matters related to the prevention of occupational risks. Coordinates with the departments the preventative measures that have to be implemented.
• Ensures accident investigations are carried out. Follows up on any measures required.
• Ensures the hotel complies with obligations regarding prevention: updating the Prevention Plan, chemical product safety sheets, preventative documentation for contractors and subcontractors, organisation of drills and maintenance of first-aid kits throughout the hotel
• Ensures that the obligatory compliance with local legislation in each country always prevails.
ORGANISATIONAL DEVELOPMENT
• Aware of the correct staffing ratios
EMPLOYEE DATA MANAGEMENT
• Knows the organisational structure of the business, the criteria for classifying functions and their hierarchy, the relationship between the organisational model and the financial model, and the relationship between the different organisational objects and their impact on Company processes.
• Knows and independently manages HR analytical tools
• Guarantees the correct structural assignment of employees under their responsibility
• Supports change management to guarantee the digitalisation of HR/PA processes
LABOUR RELATIONS
• Familiar with national employment legislation and applies the pertinent Collective Bargaining Agreement for their province/country. Consults Labour Relations/external office regarding the daily questions and requests from employees about employment issues.
• Under the guidance of Labour Relations/external office, attends hotel labour inspections, gathering and preparing any documentation required by the authorities. Receives information on annual campaigns.
• Following the indications of Labour Relations, completes all the documents and letters required for the termination of employment contracts, disciplinary measures, leaves of absence, etc.
• Works with the HR Manager in the OC to collect documentation and data for workforce restructuring processes, ensuring appropriate communication with employees and the implementation of the corresponding measures
• Implements investigations of conflicts between employees according to local legislation.
PERSONNEL ADMINISTRATION
• Ensures correct contractual management in the workplace, complying with applicable policies and local legislation.
• Ensures the correct registration of information for the calculation of payroll, payments of extras and redundancy payments, registration of absences and contingency expenses.
• Aware of the budget guidelines that apply in their workplace.
What we are looking for?
• Degree in Psychology, Labour Relations, Law or similar, with a specialty in HR.
• Italian and advanced English. Spanish will be a plus.
• Knowledge of both the Soft & Hard areas of HR (recruitment and selection, development and training, labour relations, work environment, employer & personal branding).
• Knowledge of SuccessFactor, MyPlace or SAP is a plus. · Knowledge of Employment Platforms (LinkedIn, Infojobs or those that apply to each country) is a plus.
