Job description
About the Hotel
Meliá Durrës is part of an internationally recognized hotel brand known for delivering exceptional guest experiences, innovative hospitality concepts, and high service standards. The hotel provides a dynamic environment where leisure, entertainment, wellness, and guest satisfaction come together to create memorable stays for families, couples, and groups.
Job Mission
The Entertainment Manager leads the Entertainment Department and is responsible for adapting, developing, and supervising the entertainment strategy of the hotel. The primary mission is to ensure excellence in guest satisfaction by delivering high‑quality entertainment programmes while optimizing the human and economic resources of the department. This role is essential in maintaining the hotel’s competitive positioning through innovative experiences and ensuring consistent implementation of brand standards.
What You Will Do
1. Design & Implement Entertainment Programmes
• Define sports, wellness, children’s, and artistic programmes, ensuring they align with the hotel’s strategy.
• Adapt entertainment standards according to local customization needs.
2. Supervise Quality & Standards
• Ensure all programmes are executed correctly according to established standards.
• Coordinate teams and verify they understand departmental manuals, programmes, and procedures.
• Create improvement plans when necessary.
3. Manage Suppliers, Materials & Inventory
• Negotiate with external suppliers following brand guidelines.
• Approve and oversee material orders and ensure optimal inventory control for the department.
4. Competitor Analysis & Innovation
• Research competitors to maintain the department’s strategic positioning.
• Develop and test innovative programmes, concepts, and pilots to keep the entertainment offering at the forefront.
5. Seasonal Operation Management
• Coordinate and manage the entertainment components of the hotel’s seasonal opening and closing processes.
6. Cross‑Departmental Coordination & Implementation
• Collaborate with other departments to ensure smooth delivery of entertainment activities.
• Support programme rollouts and analyse performance for continuous improvement.
What We Are Looking For
• University degree in Tourism, Hospitality, Marketing, or similar.
• Strong knowledge of sports, wellness, kids’ programmes, and artistic activities.
• Familiarity with hotel management tools and operations.
• Advanced use of Office 365.
• Financial knowledge and ability to analyse economic performance.
• Excellent communication, organizational, and planning skills.
• Creativity, analytical thinking, and strong problem‑solving abilities.
• Ability to lead, engage, and inspire teams.
• High attention to detail, proactivity, and service‑oriented mindset.
• Albanian and Advanced English is required.
• A third language is considered an advantage.
• Minimum 3 years of experience in a similar entertainment management role within the hospitality industry.
