Mission: The Night Supervisor will supervise and coordinate the Night shift activities at the Front Desk, and act as a liaison between guests and Management in order to provide efficient, prompt, courteous, trouble-free and proactive service to customers; hence maximise rooms revenue and guest satisfaction. What Will I be doing? • Greet and welcome guests in a friendly, prompt, and professional manner in accordance with Hotels’ standards. • Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests • Check-in and check-out process following brand standards • Issue room keys and provide information on Hotel services and room location • Manage online and phone reservations when required while on duty • Answer incoming calls and place outgoing direct calls and direct them if required to guests rooms and internal departments • Ensure that SOPs and daily checklists are being followed and implemented. • Ensure the desk is covered at all times. • Have full awareness of the current daily status of the Hotel. • Ensure smooth handover to the next shift. • Process all payments according to established procedures. • Up-sell rooms when possible, to maximize hotel revenue • Complete any required reporting (financial and non-financial) • Handle late-night inquiries, and special requests. • Make appropriate service recovery gestures in order to ensure total guest satisfaction. • Collaborate on and follow company policies, practices and procedures in order to maintain internal controls • Perform other duties as assigned. What are we looking for? • Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays. • Must be fluent in English; other languages are preferred. • 2-3 years of experience in a fast environment in the same or similar position in a hotel/resort. • Passionate for Hospitality and with a strong attitude to interpersonal relationships • Knowledge of Opera Cloud is an asset

Requirements

Experience

Not required

Residence

Indifferent

Minimum degree

None of the above

Report offer

About the company

Meliá Hotels International

Palma de Mallorca, Spain

Hotel Chain

Website

Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes. En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.

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