What will I be doing? As a Front Office Supervisor, you will oversee the front office activities between the guest, the hotel, and the various hotel departments. A Front Office Supervisor must perform the following tasks to the highest standards: Supervise Front Desk operations during your assigned shift to a consistently high standard Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events Advise your shift team of any special events or VIP Guests in the hotel that day Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work Maximize sales revenues through up-selling and marketing program Manage Guest requests, inquiries, and complaints promptly and completely Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service DIVERSITY, EQUITY & INCLUSION IS AT THE CORE OF WHO WE ARE. We are committed to an equitable and inclusive workforce that represents all ages, genders, sexual orientation, nationalities, ethnicities, disabilities, cultures and viewpoints. Grounded in our founding purpose, we foster an environment where Team Members can be their authentic selves. Our global brands provide meeting places for people to connect, creating a welcoming environment for all.

Requirements

Experience

2 - 3 years

Minimum degree

University Degree

Languages

English

Work permit

European Union

Residence

Indifferent

- Minimum one year of previous experience leading teams and working with KPIs - English and Spanish required; French is a plus - Strong commercial/business awareness and demonstration of sales capabilities - Experience in 4-5 star hotels of medium to large size - Ability to multitask and prioritize

Report offer

Ubicación de la vacante

Dónde estamosPasseig del Taulat 262-264

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Commute time

About the company

Hilton of Spain

Madrid, Spain

Hotel Chain

Website

Hotel 5 estrellas de aeropuerto, nuevo y modernos perteneciente a la cadena internacional Hilton con más de 2500 hoteles en todo el mundo

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