Mission: Your role oversees the customer-facing aspects of Hotel Ben Marsalforn Affiliated by Melia, Casa Azure Melia Collection and Palazzo Giuseppe Melia Collection located in Gozo, ensuring a positive and efficient experience for guests, profitability, control costs and quality standards to guarantee total guest satisfaction.

What will you have to do?

Supervise and coordinate all Front Office operations
Ensure the smooth running of shifts and the quality of reception services provided
Ensure compliance with hotel and Melia Hotels International procedures and quality standards
Manage dislocations in the event of overbooking and follow up on no-shows and late cancellations
Prepare and welcome VIP and regular customers, and ensure their stay runs smoothly
Manage cash registers and prepare bank transfers. Monitor accounts receivable management: invoicing, customer balances, follow-up and reminders, etc.
Set and optimize the team's upselling targets
Conduct ongoing training with existing team members and ensure that new team members are certified as required
Ensure a high level of product knowledge and area knowledge within the Front of House Team – be personally confident to perform hotel site inspections for walk in clients.

What are we looking for?

At least 2-3 years of experience in a similar role
High level of English and the knowledge of a second language will be a plus
University degree in Hospitality
Knowledge of PMS Opera Cloud would be a plus
Strong leadership, personnel management, and decision-making skills.

Requirements

Minimum degree

None of the above

Experience

No experience

Report offer

About the company

Meliá Hotels International

Palma de Mallorca, Spain

Hotel Chain

Website

Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes. En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.

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