Job description
GEX - Guest Experience Assistant
What will I be doing?
• Comply with the attributes, standards and manuals that apply in their department, as well as ensure compliance in other areas.
• Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.
• Manage the guests’ digital experience, according to the global strategy.
• Manage customer incidents, following the established protocols.
• Comply with Sensory Architecture in the different areas of the hotel, in terms of lighting, decoration, aroma and background music.
• Verify material orders following the set product guidelines, for better optimisation of economic resources.
What are we looking for?
• University degree, preferably Tourism or Hospitality, Marketing or similar.
• Fluent in Italian and English. A third language would be an asset.
• Organisation and planning.
Problem-solver
• Excellent communication skills.
High vocation for service
• Attention to detail.
The role is classified as an INTERNSHIP with an expense allowance of at least €600.
Further information on the role classification, remuneration, any bonus schemes, welfare and company benefits will be provided during the selection process.
