Job description
What will I be doing? • Comply with the attributes, standards and manuals that apply in their department, as well as ensure compliance in other areas. • Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations. • Manage the guests’ digital experience, according to the global strategy. • Manage customer incidents, following the established protocols. • Comply with Sensory Architecture in the different areas of the hotel, in terms of lighting, decoration, aroma and background music. • Verify material orders following the set product guidelines, for better optimisation of economic resources. What are we looking for? • University degree, preferably Tourism or Hospitality, Marketing or similar. • Fluent in Italian and English. A third language would be an asset. • Organisation and planning. Problem-solver • Excellent communication skills. High vocation for service • Attention to detail. The role is classified as an INTERNSHIP with an expense allowance of at least €600. Further information on the role classification, remuneration, any bonus schemes, welfare and company benefits will be provided during the selection process.
Requirements
About the company
Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes. En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.