POSITION PURPOSE To ensure that Reception shifts are run efficiently, providing outstanding guest service, assisting Receptionists and Concierges , maintaining a calm, professional environment at all times. ESSENTIAL FUNCTIONS •Manages day to day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis •Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others •Prepare documentation for daily business. •Ensure prompt, efficient and courteous reception of guests. •Record and administer arrivals and departures. •Assist in training new staff members, coach them and monitor their performance. •Ensure full liaison with other members of the team •Ensure the desk is covered at all times, allocating meal breaks sensibly. •Full awareness of current daily status of Hotel. •Be aware of daily functions, events, VIP and group arrivals. •Ensure smooth hand over to next shift. •Handling communication and recording of complaints. •To carry out any other duties as required •Strong communication with other departments, especially Reservations and Concierge •Strong relationship with guests and internal customers •Key relationship with Front Office Manager , and other HOD’s

Requirements

Minimum degree

MBA

Experience

2 - 3 years

Report offer

About the company

Marriott Mallorca

Palma de Mallorca, Spain

Hotel Chain

Como líder del sector hotelero en el mundo, Marriott International posee más de 7.600 hoteles y 30 importantes marcas de hotel. Estamos en 133 países y territorios, y seguimos creciendo. ¡Te esperan oportunidades sin igual! El siguiente paso en tu carrera podría llevarte a tu mayor aventura. The St. Regis Mardavall Mallorca Resort - El St. Regis Mardavall Mallorca Resort, el epítome del buen gusto en la costa suroeste de Mallorca, combina sofisticación y lujo moderno para crear un refugio excepcional. Sheraton Mallorca Arabella Golf Hotel - El Sheraton Mallorca Arabella Golf Hotel, el primer golf resort en la isla, es un destino favorito para los aficionados a los deportes y las familias. Castillo Hotel Son Vida - El Castillo Hotel Son Vida, un hotel sólo para adultos +16, ofrece vista panorámica a la preciosa bahía de Palma y es el fiel reflejo del atractivo estilo de vida de la señorial zona donde se encuentra ubicado.

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