Night Auditor - ME Lisbon

Job description

ME Lisbon is a luxury lifestyle hotel located in the heart of Lisbon, part of the prestigious Meliá Hotels International group. Known for its avant-garde design, exceptional service, and vibrant atmosphere, ME Lisbon provides unique and memorable experiences for both leisure and business travelers. Mission: As Night Auditor, you will be responsible for ensuring guest satisfaction overnight, handling check-ins, check-outs, and requests with warmth and professionalism. Additionally, you will manage financial reconciliations and reporting tasks, guaranteeing accuracy and compliance with company standards. What will you have to do?  • Deliver exceptional guest service during the night shift, including check-in, check-out, and handling special requests. • Monitor and oversee hotel safety and security overnight, ensuring a safe environment for guests and colleagues. • Perform daily auditing and reconciliation of financial transactions, ensuring accuracy and compliance with internal procedures. • Prepare nightly reports and share relevant updates with management and morning teams. • Coordinate with other departments, including Housekeeping and Maintenance, to address guest needs efficiently. • Handle guest feedback, inquiries, and complaints professionally and promptly, always aiming to exceed expectations. • Ensure the Front Office area is well-organized and ready for morning operations. • Support the implementation of brand standards and operational procedures, maintaining the highest level of service excellence.  What are we looking for?  • Previous experience in a Front Office or Night Auditor role, ideally in a luxury or lifestyle hotel. • Fluent in Portuguese and English (spoken and written), additional languages are a plus. • Strong numerical and analytical skills with attention to detail for auditing and reporting tasks. • Excellent communication and problem-solving abilities, with a proactive and guest-oriented mindset. • Knowledge of hotel PMS systems (Opera experience preferred). • Ability to work independently overnight, demonstrating responsibility and initiative. • Degree or certification in Hospitality Management or related area preferred.

Requirements