Job description
ME Lisbon is a luxury hotel located in the heart of Lisbon, known for its modern design and excellent service. It offers a unique experience for both business and leisure travelers. Your mission: Responsible for assisting guests upon arrival, during their stay, and at departure, while upholding the brand's service standards. What You Will Do • Ensure that guests receive a welcome and farewell according to brand standards. • Assist guests by opening and closing car doors, hotel doors, and elevators. • Help guests secure taxi service. • Ensure the hotel entrance is staffed at all times. • Provide guests with information on points of interest, nearby areas, hotel services, and exits. • Keep the hotel entrance and lobby clean and organized. • Ensure that guests receive all information about hotel services and amenities upon check-in. • Stay informed about daily events, groups, VIPs, etc. • Maintain constant communication with the front desk. • Respond to any guest complaints or concerns. What We Are Looking For • Minimum 1 year of experience in the role. • High level of Portuguese and advanced English • Hospitality degree. • Quality and customer service oriented.
Requirements
About the company
Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes. En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.