Night Audit (m/w/d), Berlin

Job Description

Your Task:

• Assisting guests at check-in and check-out as well as with questions and concerns and initiating/implementing appropriate actions
• Achieving efficient guest satisfaction by adhering to Meliá Hotels International standards and ensuring polite and courteous behaviour towards guests and colleagues
• Professional handling and forwarding of guest complaints to the following shift at night
• Monitoring the correct management of the hotel cash register, invoicing and billing, preparing the daily closing with the associated tasks
• Complete and correct processing of all guest data and system maintenance
• Efficient processing and filing or forwarding of incoming and outgoing correspondence for guests Forwarding incoming and outgoing correspondence for guests
• Preparation and follow-up of the other shifts

Your Profil:

• Completed training desirable
• Host mentality
• Strong communication skills
• Good PC skills and knowledge of MS Office programs, ideally also with the hotel software PMS Opera an advantage
• Organisational talent
• Good manners and a well-groomed appearance 
• Flexibility and team spirit
• Independent work and a high sense of responsibility are also required for work as a Night Auditor

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