Executive Assistant Manager - Melia Ba Vi Mountain Retreat

Job description

We are looking for Executive Assistant Manager - Melia Ba Vi Moutain Retreat (Hanoi, Vietnam) Mission: To provide support to the General  Manager in the execution of tasks assigned to him/her and with a focus on the management of the Hotel's operational departments, with the aim of maximizing internal and external customer satisfaction. #LI-KN1 What will you have to do? 1. Wellness, Spa & Recreation: The EAM will guide the strategy for the YHI Spa and all recreational activities. •    Oversee the operational and financial performance of the YHI Spa. Ensure all treatments consistently utilize locally sourced, organic ingredients and authentic Vietnamese traditions blended with international standards.  •    Develop and integrate holistic wellness packages to position the resort as a premier wellness destination. •    Manage outdoor activities and excursions. Ensure all recreational programs align with our sustainability, promoting environmental stewardship and deep connection with the Ba Vi mountain landscape. •    Conduct regular audits of spa and recreation facilities to ensure impeccable hygiene, safety, and sensory balance (purification, relaxation, and five-senses alignment) 2. Food & Beverage Operations: Define the commercial strategy and monitor the operational success of our F&B department, empowering the F&B Manager to execute the daily operations. •    Partner with the Director of Sales & Marketing and the GM to position the retreat as the premier destination for high-yield corporate events, executive wellness retreats, and luxury destination weddings. •    Provide high-level oversight for our daily dining outlets.  •    Analyze monthly F&B performance metrics. Review banquet revenue, cost of sales, and labor optimization reports with the FBM, identifying areas for upselling and cost-efficiency without compromising the guest experience. •    Guide the Kitchen and F&B leadership teams in developing innovative, high-margin banquet menus and coffee breaks that align with our Balance by Meliã wellness concepts. Conduct high-level audits and review post-event feedback to monitor service quality. 3. General Management & Other Duties •    Deputize for the GM during absences, assuming full responsibility for property operations, guest relations, and crisis management. •    Take ownership of specific projects, administrative delegations, and ad-hoc responsibilities assigned by the GM to drive the overall business forward. •    Foster a high-performance culture among the Executive Committee and middle management. Focus on succession planning, emotional intelligence, and empowering leaders to make autonomous, guest-centric decisions. •    Assist the GM in preparing the annual operational budget. Monitor P&L statements, identify revenue opportunities, and control operational expenses across all departments. •    Act as a primary ambassador for our CSR initiatives. Ensure the property maintains and exceeds its global sustainability standards through waste reduction, energy efficiency, and community support. •    Execute any other reasonable operational or administrative duties requested by the General Manager to support the retreat's strategic goals. What are we looking for? Languages: Fluent English & Vietnamese in both speaking and writing. Specific Knowledge: Total knowledge of hotel operations and knowledge of F&B, Wellness position of a retreat. •    Knowledge of IT tools used in Hotel Management. •    Total geographic availability. •    Local experience is required. •    Leadership, autonomy, strategic vision and solvent social skills. •    Attention to detail and passion for excellence. •    Dynamic and warm person, with a host profile and ability to lead the operations front and the guest center. Experience: 1-2 years of experience as an Executive Assistant Manager or similar

Requirements