Front Office Internship - Tivoli Marina Vilamoura Algarve Resort

Job description

What will be your mission?
 Join the Front Office Team at Tivoli Marina Vilamoura Algarve Resort in Portugal as an Intern As a Front Office Intern (M/F) , you will be responsible for trainig and collaborating with the hotel team in the Front Office, from attending guests’ needs upon arrival and departure and for providing an overall exceptional experience during their stay in line with the hotel’s vision and values on customer satisfaction.  What will you do?
 • Welcome and complete the check-in process for all guests and group arrivals in a timely and professional manner as well as complete the check-out process for departing guests and groups.   • Manage room allocation in regards to guest characteristics (VIPs, traditional, new customers, etc.) with the correspondent department.  • Handle if necessary, and ensure to keep the front office and management team fully informed of guest requests, inquiries, complaints and/or suggestions given by both guests and other departments.  • Display a knowledge of all hotel products, services, price rates, available promotions and discount packages, as well as daily VIP and special events.   • Be aware and communicate hotel services available (dry cleaning, restaurant reservations) and general safety information.  • Maximize room occupancy at best rates (this includes closing sales and extranets if necessary).  • Use up-selling techniques (promote the DISCOVERY loyalty program and Rewards, other destinations, food and beverages, hotel transportation and facilities).  • Handle incoming guest room reservations.  • Provide information to guests about the property and the surrounding area (museums, monuments), including special events, sights, restaurants, activities, etc. in the city.  • Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.  • Follow company brand standards.  • Assist other departments, as necessary.  • Inform and provide night services to guests (e.g. wake-up call).  • Manage invoicing payments and cash operations during the night shift.  • Run rounds, check for irregularities, shutdown windows, doors, etc.  What are we looking for?
  • We are looking for Front Office Interns  • Vocational training on hospitality/Rooms Division. • Fluency in local language and knowledge of English is highly valuable. • Ability to work on his/her own and as part of a team. • Organizational skills. • Ability to work under pressure.  • Customer service oriented. • Focus on detail.  Internship Benefits 
 • Experiência internacional – diversidade de 150 nacionalidades diferentes. • Refeições na cantina. • Alojamento partilhado num apartamento para STAFF. • Fardas e serviço de lavandaria para as mesmas. • Certificado de estágio. • Oportunidades de desenvolvimento de carreira, com desafios nacionais e internacionais. • Grande variedade de programas de formação para desenvolver competências. • Iniciativas de bem-estar, incluindo condições de trabalho flexíveis.

Requirements