Front Office Agent (Night Shift) - Melia Durres

Job Description

About Meliá Durrës

Nestled along the beautiful Albanian coastline, Meliá Durrës offers a refined Mediterranean experience with world-class hospitality. As part of Meliá Hotels International, we are committed to excellence, innovation, and creating unforgettable guest experiences. Join our team and be part of a global family that celebrates diversity, growth, and purpose.

Mission

As a Night Shift Front Office Agent, you are the face of the hotel during nighttime hours, ensuring a smooth and secure guest experience. Your role is essential in maintaining high service standards, handling late check-ins and early check-outs, and supporting overnight operations. You contribute to the hotel’s success by delivering exceptional service, ensuring guest satisfaction, and maintaining operational continuity.

What You Will Do

1. Guest Reception & Check-In/Out

   • Welcome guests arriving late and assist with check-in procedures.
   • Handle early morning check-outs efficiently and professionally.

2. Night Audit & Reporting

   • Perform nightly audits of financial transactions and prepare reports for management.
   • Ensure accuracy in billing and resolve discrepancies.

3. Guest Assistance & Problem Resolution

   • Respond to guest inquiries and resolve issues promptly and empathetically.
   • Provide information about hotel services and local attractions.

4. Security & Safety Monitoring

   • Monitor security systems and ensure guest safety during night hours.
   • Report any incidents or irregularities to the appropriate departments.

5. Coordination with Other Departments

   • Communicate with housekeeping, maintenance, and management to ensure smooth operations.
   • Prepare handover notes for the morning shift.

6. System & Reservation Management

   • Update reservations and manage room allocations.
   • Ensure all systems are functioning and ready for the next day’s operations.

What We Are Looking For

• Previous experience in front office or customer service, preferably in hospitality.
• Strong communication and interpersonal skills.
• Ability to work independently and remain calm under pressure.
• Familiarity with hotel management systems (PMS) and basic accounting.
• Fluent in English; knowledge of Albanian or Spanish is a plus.
• A proactive, detail-oriented, and service-driven mindset.
• Availability to work night shifts, weekends, and holidays.

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