Job description
Acts as a mentor for rest of Experiences hosts and manages by supervising, guiding and motivating them.
Assists in planning and managing with the Director of Sustainability, the successful implementation of departmental and resort training plan.
Monitors and conducts excursions and activities inside and outside of the resort in a safe and efficient manner that provides a high standard of service to the guest.
Provides accurate information about available activities at the resort, gym usage, equipment usage rules and regulations.
Ensures Experiences hosts gives exceptional service to go beyond the expectations of all guests.
Reports any damage or excessive wear for proper replacement of recreation equipment to Director of Sustainability.
Maintains knowledge of all emergency evacuation drills according to resort policies.
Reports any health or safety hazards to the Director of Sustainability.
Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
Strictly adhere to LQA standards and guest comments.
Qualifications
To execute the position of Experience Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
High school diploma or equivalent and at least 2 years’ experience in a similar hotel operational role. Hospitality diploma/degree from a recognized hospitality school is preferred.
Technical skills include MS Office – Word, Excel, PowerPoint and Outlook.
Familiar with various hotel systems including POS, PMS and CRM platforms. I have knowledge of hotel/resort and policies regarding guest activities and excursions. I have knowledge on how to swim. I have knowledge and experiences of hospitality operations, including emergency evacuation drills, water sports and recreational facilities.
Fluent in English and Spanish; I understand that additional languages are preferred.
Valid authorization to work in Spain is required. Applicants must hold the appropriate visa and/or work permit where applicable. European visa or valid work permit required.
Requirements
About the company
Six Senses Palacio de Quexigal abre sus puertas en un enclave único de Ávila, a tan solo 50 minutos de Madrid. Situado en un majestuoso palacio del siglo XVI construido en 1563 por Juan de Herrera, arquitecto también de El Escorial, este histórico refugio se integra en una espectacular finca de 100 hectáreas que combina patrimonio, naturaleza y bienestar. Diseñado para acoger escapadas de fin de semana, celebraciones, retiros y experiencias exclusivas, el hotel ofrece un entorno privilegiado para desconectar, reconectar con la naturaleza y disfrutar del auténtico estilo de vida Six Senses. Fiel a la filosofía de la marca, la propuesta gastronómica se basa en ingredientes locales, sostenibles y de temporada, mientras que el spa ofrece tratamientos y terapias diseñados para revitalizar cuerpo y mente. La excepcional ubicación de la propiedad y la calidad de sus cielos nocturnos invitan a los huéspedes a disfrutar de experiencias de observación de estrellas, completando una estancia marcada por el bienestar, la historia y el descubrimiento.