Job description
What will be your mission?
We are looking for a customer-focused, analytical and creative person with sensitivity for product and guest experience. Someone eager to learn how strategic experience projects are developed and implemented through local teams, with the ability to understand the customer journey from a global perspective.
What will you do?
• Experience projects guardian: collaborate with the area and business unit teams to ensure the correct implementation of ongoing projects across all hotels.
• Lead small projects related to hotel experience, brand image and new services.
• Support for projects involving new product & service standards for all brands (F&B, music, fragrance, amenities…).
• Support for Experience and Innovation initiatives, including benchmarks, creation of presentations and graphic documentation.
• Customer experience analysis: customer satisfaction tracking and consumer insights (monthly).
• General competition analysis, trend analysis and quality reports (monthly).
• Preparation of quarterly reports of different projects.
• Digital Signage: random content review and proposal for improvements.
What are we looking for?
EXPERIENCE
Hospitality experience is highly valued, especially roles with customer interaction such as Front Desk, Guest Relations, Guest Experience...
QUALIFICATIONS
• A degree in Tourism or Hospitality is preferred. Degrees in Business, Marketing, or related fields are also highly valued and considered relevant for the role
• Additional specialization in Hospitality Management is highly valued.
• Microsoft Office user (Excel, Word, PowerPoint).
• Fluency in English and Spanish (written and spoken).
• Familiarity with AI tools.
• Understanding hospitality operations and guest experience processes is a strong plus.
Why choose us?
At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:
• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
