Branch Operations Supervisor - Lisbon
placePóvoa de Santa Iria, Lisboa, Portugal
event_available09/07/25
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Job Description
We’re looking for travel enthusiasts with a passion for guest service for our depot in Lisbon. You’ll be the face of our company, reporting directly to the Area Manager, with the goal of ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking ownership of all issues that need to be managed to guarantee the smooth operation of the depot.
WHAT WILL YOU WORK ON?
Handle incoming reservations, organize and perform vehicle check-ins and check-outs, and coordinate the team’s activities;
Training, supervising, and coaching your team;
Taking care of the fleet, logistics, and making sure our campervans are maintained in top condition;
Control workforce planning, manage inventory, local suppliers and cleaning services;
Handle complaints, emergencies, and any local issue that may arise to make sure operations run smoothly;
Assisting in reselling campervans, preparing and showing them to prospective buyers
Requirements
Minimum Qualifications: Ensino Secundário - Tecnológico/Profissional
Experience: Entre 3 e 5 anos
Professional Category: Supervisor
Residence Permit: Portugal
You are a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail or Rent-a-car being desirable;
You’re fluent in English and Portuguese (mandatory);
You’re eligible to work in Portugal, have a valid driver's licence and feel confident enough to drive a campervan (mandatory);
You’re available to work on weekends and public holidays;
You’re a responsible person who takes their work seriously and can be relied upon;
You’re well-organised and you’re good at solving problems.
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