Job description
MISSIONOrganize and supervise the restaurant operations to ensure high-quality service, contributing to the achievement of the Food & Beverage department’s financial, quality, people development, and operational objectives. OPERATIONS • Oversee daily restaurant operations: products, orders, service standards, and menu planning. • Manage inventories, stock levels, suppliers, and orders through SAP. • Monitor maintenance, HACCP controls, and cleaning schedules. • Review customer feedback (Review Pro, social media) and implement improvement plans. • Participate in briefings and management meetings to follow up on performance and results. • Control staff costs, productivity KPIs, and F&B investments (budget and PAI). FINANCIAL MANAGEMENT • Understand and manage the department’s budget, supporting the Head of Department with forecasts. • Monitor financial performance and deviations from targets. • Ensure efficient ordering and use of materials and services in line with company procedures. HUMAN RESOURCES • Support and participate in talent identification and staff development. • Promote HR tools and initiatives (development plans, climate surveys, internal programs). • Assist in recruitment and team promotion through social media. • Encourage team engagement and participation in wellness programs. CUSTOMER EXPERIENCE • Ensure the correct implementation of brand standards and service philosophy. • Personalize the guest experience, anticipate needs, and resolve incidents effectively. • Share Voice of the Customer objectives and lead improvement actions when necessary. • Ensure the team is informed about hotel services, events, and experiences to promote them to guests. HEALTH & SAFETY • Be familiar with the hotel’s evacuation plan and safety procedures. • Ensure compliance with Occupational Health and Safety policies. • Guarantee proper use and training on personal protective equipment (PPE). LOCATION: Palazzo Cordusio, Milan, Italy LANGUAGE REQUIREMENTS • Fluent in Italian and English (both spoken and written) — mandatory. • Knowledge of additional languages will be considered an advantage.
Requirements
About the company
Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes. En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.