Job description
ME Lisbon is a luxury hotel that is part of the prestigious Meliá Hotels International chain. Located in the heart of Lisbon, our hotel offers a unique and sophisticated experience, combining avant-garde design with exceptional service for our guests. Mission: The Doorman is responsible for assisting guests upon arrival, during their stay, and at departure, while upholding the brand's service standards. This position is essential for ensuring a warm welcome and farewell, enhancing the overall guest experience. What will you have to do? • Welcome and farewell guests: Ensure guests receive a warm welcome and farewell according to brand standards, assisting with car doors, hotel doors, and elevators. • Assist with transportation needs: Help guests secure taxi service and ensure the hotel entrance is staffed at all times. • Provide information: Offer guests information on points of interest, nearby areas, hotel services, and exits, ensuring they are well-informed throughout their stay. • Maintain cleanliness and organization: Keep the hotel entrance and lobby clean and organized, ensuring a pleasant environment for guests. • Handle guest complaints and concerns: Respond to any guest complaints or concerns, communicating actions taken and escalating issues if necessary. What are we looking for? • Education: Training in hospitality or tourism. Courses in safety or first aid may be valued. • Languages: Portuguese. Knowledge of a second language is a plus. • Specific Knowledge: Knowledge of hotel operations, service-oriented attitude, customer service techniques, access control and evacuation procedures, communication skills, and basic first aid knowledge. • Experience: Minimum of 1 year of experience in a similar position.
Requirements
About the company
Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes. En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.
