Job description
Your Task: • Acceptance and processing of individual reservations for the two hotels INNSiDE by Meliá Berlin Mitte (4 stars) and for the Hotel Meliá Berlin (4 stars superior) • Acceptance of individual reservations and company bookings online, offline and by telephone • Dealing with our Central Reservation System and the PMS Opera Cloud • Checking availability and entering reservations • Communicating with customers and guests and processing requests and inquiries • Correspondence and filing • Checking and processing cancelations • Reservation control and arrival checks • Close cooperation with the front office, sales and revenue management departments Your Profil: • You have completed vocational training in the hotel industry or have similar qualifications in customer service • You are service-oriented and have a high level of quality awareness • You are a team player and enjoy sitting in an office with several colleagues • You are resilient and flexible • You have a confident and friendly manner, also on the phone • You communicate very well in German and English; further language skills are advantageous • You are confident in using Outlook and modern hotel and reservation software
Requirements
About the company
Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes. En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.