Job description
Key Responsibilities: • Ensure RedLevel guest rooms are prepared according to preferences and special requests before arrival. • Prepare key cards, registration cards, guarantee letters, and other check-in documents. • Welcome, escort, and bid farewell to guests in coordination with the Guest Experience team. • Monitor room readiness closely with Housekeeping and inspect arrival rooms using a checklist. • Perform check-in and check-out procedures, including escorting guests to and from their rooms. • Arrange personalized guest experiences for special occasions, VIPs, and guest concerns. • Provide hotel information, assist with guest queries, and promote hotel services and facilities. • Handle travel, dining, and meeting room reservations, as well as guest administrative support. • Maintain guest accounts, bills, reports, profiles, and cash handling accurately. • Deliver food and beverage services in the RedLevel Lounge, including breakfast, high tea, and cocktails. • Ensure lounge cleanliness, table setup, stock availability, and service standards are consistently maintained. • Build strong guest relationships, gather feedback, and resolve minor complaints professionally. • Support Butler Service when required, especially for VVIP or dignitary guests. • Attend daily briefings and training sessions, and carry out other duties assigned by management.
Requirements
About the company
Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes. En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.