Head Waiter at Shanghai Me, Dubai

Shanghai Me is hiring a Head Waiter in Dubai, United Arab Emirates.

About the Role

As a Head Waiter, you will play a key role in leading the service team and ensuring a consistently high level of guest experience throughout the venue. You will be hands-on during service, supporting the team while maintaining the standards expected within a premium dining environment.

Responsibilities

• Lead and support the service team during daily operations

• Ensure consistent and exceptional service standards throughout the floor

• Welcome and engage with guests in a professional and attentive manner

• Maintain strong knowledge of the menu, ingredients and beverages

• Provide confident recommendations and assist with guest requests

• Support the management team with the smooth running of service

• Coordinate closely with the kitchen, bar and wider front-of-house team

• Assist with VIP guests, regular clientele and special occasions

• Monitor table sections and ensure service is efficient and well coordinated

• Handle guest concerns professionally and support effective service recovery

• Assist with briefing and training junior team members

• Maintain cleanliness, organization and presentation standards

• Support the team during busy and peak service periods

Requirements

• Previous experience as a Head Waiter, Senior Waiter or similar role within a high-end hospitality environment

• Experience within premium restaurants, luxury hotels or lifestyle concepts

• Proven ability to lead and support a service team during busy operations

• Strong knowledge of food and beverage service

• Excellent communication, leadership and guest service skills

• Confident working with VIP and discerning clientele

• Fluent in English; additional languages are advantageous

• Well-presented, professional and guest-focused

• Strong organizational skills and attention to detail

• Able to work effectively in a fast-paced, high-volume environment

• Flexible to work evenings, weekends and during peak periods

• Currently based in Dubai or willing to relocate

What We Offer

• Competitive salary

• Work visa and medical insurance

• 30 days paid annual leave

• Employee discounts across our venues

• Joining flight ticket for international applicants, plus return tickets to home country annually or biennially depending on position

• Opportunities for growth, learning and development

• 2 days off weekly

• Meals on duty

Who Are We?

Established in 2011, Fundamental Hospitality is a UAE-born company that unifies the region’s leading lifestyle concepts. As an international ecosystem of hospitality brands, the group develops elevated, home-grown concepts that showcase the quality and innovation of the region, while exporting them to key cosmopolitan cities around the world.

Fundamental Hospitality delivers lifestyle brands reimagined, where a creative approach to concept development leads to a dynamic experience in each and every venue. The group has played a fundamental role in the expansion of brands from the UAE to the world, with a portfolio that includes globally acclaimed concepts such as GAIA, Shanghai Me, Alaya, La Maison Ani, Piatti and Izu Burger, as well as international franchises including Scalini Dubai, Scalini Riyadh, Cipriani Dubai and Cipriani Dolci UAE.

Fundamental Hospitality owns and operates venues across the Middle East and Europe, with ongoing expansion into the GCC, Europe, UK and USA.

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