Job description

Latest 24h

Permanent

Full time

Waiter

Restaurant

1500-2500€ Gross monthly

Honeycomb HiFi (VKD Hospitality) is hiring a Waiter in Dubai, United Arab Emirates.

POSITION Waiter

REPORTS TO Restaurant Supervisor, Restaurant Manager

WHOM REPORT Runner

PRIME FUNCTION

As a Waiter, you play a crucial role in providing exceptional customer service, ensuring a positive and memorable dining experience for our guests. Your responsibilities include taking orders, serving food and beverages, and maintaining a clean and welcoming environment. You are an ambassador of our restaurant and are instrumental in creating a positive and memorable atmosphere for our patrons.

TASKS, DUTIES AND RESPONSIBILITIES

Guest Service:
- Greet guests with a warm and friendly demeanor.
- Assist customers in choosing menu items and answering questions about the menu.
- Provide attentive and personalized service, ensuring guest needs are met promptly.
Order Taking:
- Ensure all orders are complete, correct and meet quality standards.
- Relay orders to the kitchen staff, ensuring special requests and dietary needs are communicated.
Food and Beverage Service:
- Serve meals and drinks to guests with attention to detail and presentation.
- Ensure all orders are complete, correct, and meet quality standards.
- Monitor tables and promptly remove empty dishes and glassware.
Table Setting and Maintenance:
- Set tables with clean and properly arranged utensils, dishes, and glassware.
- Keep tables and dining areas clean, tidy, and ready for the next guests.
- Monitor tables and promptly remove empty dishes and glassware.
- Assist with basic restaurant cleaning tasks as needed.
Billing and Payment:
- Present bills to customers and handle payment transactions accurately.
- Provide assistance with splitting checks or processing various payment methods.
Knowledge of the Menu:
- Stay informed about the menu items, daily specials, and any changes.
- Be able to make recommendations based on customer preferences.
Customer Feedback:
- Listen to and address customer concerns, inquiries, and special requests.
- Ensure guest satisfaction and handle any issues with professionalism and courtesy.
Cleanliness and Hygiene:
- Maintain personal hygiene and cleanliness, including adherence to uniform and grooming standards.
- Follow health and safety guidelines when handling food and tableware.
Trainings:
- Attend restaurant trainings to stay updated on industry trends, new techniques, and offerings.
- Training and mentoring runners, ensuring they understand standard operating procedures and customer service etiquette. Provide guidance and support to foster their professional development within the establishment.

Qualifications and Skills:

Previous experience as a waiter/waitress is preferred but not always required.
Excellent customer service skills with a friendly and welcoming attitude.
Strong communication and interpersonal abilities.
Ability to work in a fast-paced and high-pressure environment.
Basic knowledge of food and beverage items, including ingredients and preparation methods.
Attention to detail and a positive, team-oriented attitude.

Benefits:

Visa and medical insurance
Free meals
30 days paid annual leave
Flight ticket allowance to home country after every 2 years of service
Career Development Opportunities

Career Progression Path:

Your career progression based on performance, expertise and leadership skills includes roles such as Head Waiter, Floor Supervisor, Restaurant Manager.

Job Performance:

Your performance will be measured periodically (usually during appraisals) against the standards outlined in this job description as well as metrics outlined by your manager, including:

• Order Accuracy

• Upselling and Cross-selling

• Table Turnover Rate

• Check Average

• Speed of Service

• Customer Satisfaction

• Inventory Management

• Team Collaboration

• Safety and Cleanliness

• Upselling Performance

• Attendance and Punctuality

• Training and Development Participation