Ejecutiva de ventas

Job Description

Key Responsibilities

Lead Generation and Client Engagement
• Identify and qualify potential leads, ensuring alignment with the hotel’s sales strategy.
• Develop and maintain strong relationships with key clients, including meeting planners, organizations, corporate businesses as well as Hyatt Sales Force
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Customized Sales Strategies and Proposal Development
• Understand client needs and provide customized solutions aligned with departmental objectives.
• Input information into de system, prepare compelling proposals and presentations showcasing the hotel’s facilities, services, and promotions.
• Monitor group status, assess competition, and adjust offers accordingly.
• Maintain accurate booking records within the internal system.
• Foster a collaborative and supportive work environment within the sales department.

Site Visits and Quality Assurance
• Organize and manage site inspections, ensuring a seamless experience.
• Ensure inspections align with departmental standards to enhance client experience.

Contract Negotiation and Deal Closure
• Close group bookings, negotiate contracts, and oversee deposit payments before handover to the coordination team.

Client Communication and Satisfaction
• Respond promptly to guest inquiries within a 6-hour timeframe, adhering to luxury standards.
• Follow up on client satisfaction and resolve concerns efficiently.

Sales Tools, Training, and Professional Development
• Maintain expertise in Envision and Opera PMS, ensuring accurate and up-to-date booking information.
• Utilize tools such as H2H for cross-selling opportunities and maintain knowledge of Hyatt Rewards.
• Participate in ongoing sales training and contribute to team development.
• Assist in training and onboarding new team members and trainees when required.

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