Guest Experience Maker (GEM) - Six Senses Ibiza

Descrição do emprego

As Guest Experience Maker, I fully comprehend the vision of Six Senses Ibiza to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.

I will fully embrace, implement, safeguard and internally market the overall Wellness philosophy, concepts and programs such as Sleep With Six Senses, Eat With Six Senses and Grow With Six Senses platforms. All aspects of these wellness initiatives will be adopted and promoted throughout the human resources and training functions.

Responsibilities

In this role, I will assist our Front Desk Manager in the efficient operation of all guest experience tasks to provide exceptional products and services within brand operating standards.

As a Guest Experience Maker, I commit to:

• Be the closest host to our VIPs, serving as a link between them and all other operational departments minimizing the hassle of our guests in order to ensure services are provided.


• Be responsible for the arrival experience once the guest arrives to the resort, checking-in the guest in their rooms and ensuring all administration tasks thereafter are accurate and correct. I will escort and explain all features of the resort to guests, it is a vital part of the role, increasing the personalization perception of our VIPs and cross selling of other outlets.


• Perform relevant duties for our guest comfort such as booking restaurants, ensuring housekeeping duties are performed as per guest´s requests, room service orders, etc. I will be able to handle a number of rooms simultaneously and ensuring satisfaction of all their clients with the support of their management and supervisory team when needed.


• Give resolution of small challenges or seeking support when needed is essential to make sure issues do not escalate and guest satisfaction remains at the highest level.


• I will play a particularly key role in various stages of our guest journey therefore they need to be extremely comfortable with understanding all our processes but also all LQA and Forbes Standards


• I will have the ability to use multiple platforms at the same time while managing various pieces of information


• I will be managing the correct use of our main communication tool with in-house guests, Six Senses App and monitoring the execution of all tasks pending

Qualification

To execute the position of Guest Experience Maker, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results. I possess a minimum hospitality diploma/degree from a recognized hospitality school and more than one year’s experience in a similar hotel operational role.

Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have good knowledge of food and beverage service including kitchen skills. I have excellent knowledge of guest related functions and guest service.

I have an excellent command of written and spoken English and Spanish. 

I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities, and services.

The above is intended to provide an overview of the role and responsibilities for a Guest Experience Maker at Six Senses Ibiza. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

Six Senses Ibiza is an equal opportunity employer. This policy applies to all terms and conditions of employment.

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