Reservation Agent (m/w/d), Berlin
domainMeliá Hotels International
placeBerlin, Kreisfreie Stadt Berlin, Alemanha
event_available27/06/25
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Descrição do emprego
Your Task:
- Acceptance and processing of individual reservations for the two hotels INNSiDE by Meliá Berlin Mitte (4 stars) and for the Hotel Meliá Berlin (4 stars superior)
- Acceptance of individual reservations and company bookings online, offline and by telephone
- Dealing with our Central Reservation System and the PMS Opera Cloud
- Checking availability and entering reservations
- Communicating with customers and guests and processing requests and enquiries
- Correspondence and filing
- Checking and processing cancellations
- Checking reservations and arrival checks
- Close cooperation with the Front Office, Sales and Revenue Management departments
Your Profil:
- You have completed vocational training in the hotel industry or have similar qualifications in customer service
- You are service-orientated and have a high level of quality awareness
- You are a team player and enjoy working in an office with several colleagues
- You are resilient and flexible
- You have a confident and friendly manner, also on the phone
- You communicate very well in German and English; further language skills are an advantage
- You are confident in using Outlook and modern hotel and reservation software
Requisitos
Formação mínima: Sin titulación
Experiência: No requerida
Categoria profissional: No definido
Residência: Indiferente
AVISO DE EMPREGO
