Concierge Agent (m/f) - Sick leave

Descrição do emprego

What will be the main functions you will perform in your position?

- Provide guests access to all that Barcelona’s and Cataluña has to offer.
- Offer a warm, sincere and personalized welcome to all guests.
- Create special conversations with guests, which identify personal preferences in order to record in each guest’s profile history.
- Have an in depth knowledge of directions, travel time, cost and various forms of transportation.
- Maintain a constantly updated database with extensive information about city highlights.
- Demonstrate firsthand knowledge of the recommendations with thorough research.
- Is proactive and able to anticipate the complete requirements to make the experience a success.
- Enquire as to the success or enjoyment of the recommendations made.
- Maintain a consistent and sufficient level of brochures, maps and handouts.
- Knows how to work with GoConcierge Software.
- Is knowledgeable of all in-house and arriving guests.
- Is aware of all daily events in the hotel.
- Arrange tickets for theatre, sporting events and local attractions.
- Make and confirm dining reservations.
- Arrange for package delivery and pickup for guests.
- Provide guests with a confirmation card for dining reservations, transportation, theatre tickets, etc.
- Communicate all important details to management and colleagues.
- Maintain a clean, neat and organized desk.
- Act as a guide when guests ask for direction and physically assist them to their destination within the hotel.
- Provide clear directions for all guests travelling outside the hotel.
- Respond to all guest needs and requests.
- Other activities as deemed appropriate by the Chief Concierge or Director of Rooms.
- Other projects as assigned by the management of the Hotel.

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