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Front Desk Agent at Hotel Petunia (Ibiza)

domainSercotel Hotels

placeIslas Baleares, Illes Balears

event_available16/07/18

Descripción de la oferta

Do you want to be a part of a wonderful hotel work team in Ibiza? Would you like to continue developing your skills and knowledge inside front desk area?

Come to join our Front Office Team at Petunia Ibiza.

Your principal challenges will be:
-To manage reservations, including pre-arrival, arrival, in house & departure and post stay.
-Manage front desk operations by completing a daily checklist of important tasks, making decisions for the best interests of the hotel.
-To aid and assist guests throughout their stay in a friendly and professional manner.
-Assist reception, Guest Relations, Concierge, housekeeping and the food and beverage department with any questions or requests.
-Respond promptly to guest requirements and ensure any request is taken care effectively and in timely manner.
-To be fully aware of the resort facilities and promote them whenever possible.
-Receive payments by cash, credit cards, checks, etc.
- Maintain regular contact with all Guests of the Hotel, and to answer phone calls according to our standards.
-To take personal responsibility in a guest situation to ensure that it gets resolved efficiently and follow-up to ensure that the guest leaves feeling satisfied.

¿What do we offer?
We are offering a temporary contract until beginning of November, with the possibility to extend in Ibiza or in any other hotel within the Company.
To work in a friendly work environment with a mixture of highly trained and experienced team members, with you would be able to improve the necessary skills to progress in you career!

Requisitos

Titulación mínima: FP
Experiencia: De 1 a 2 años
Categoría profesional: Empleado
Residencia: UE

¿What do you need to apply?
- Ideally to have worked previously (at least 2 years) as a hotel Front Desk Specialist/Receptionist, doing reservations and having guest relations roles, as well as having experience handling cash and credit transactions.
- Previous experience in a Boutique Hotel would be an advantage.
- Able to work flexibly including weekends, early and late shifts.
- Ability to communicate in English, the applicant must communicate well with guests. Any additional language is a plus.
- Able to work well in a team and under pressure.
- Previous experience using Tesipro PMS is an advantage.


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