Descripción del empleo
As Head Hostess, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.
Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices, and initiatives are implemented, embraced, and adopted within the resort.
Duties and Responsibilities
As Head Hostess, I will support the F&B Office Manager and Assistant F&B Director in continually focus on the rejuvenation of the Food & Beverage department and oversee the hostess team across the different outlets in Six Senses Ibiza. I will have a crucial role in ensuring smooth operations, exceptional guest experiences, and efficient reservation management.
I will perform the following relevant tasks for this role:
• Ensure a warm and professional welcome for all guests across outlets.
• Maintain Six Senses standards of guest service and ensure the hostess team provides a seamless and hospitable experience.
• Handle VIP reservations and special requests, coordinating with relevant departments.
• Address guest complaints or issues related to reservations or table assignment
• Oversee and manage the reservation system to maximize table occupancy and revenue.
• Implement effective booking strategies to balance demand across different outlets.
• Monitor cancellations, no-shows, and last-minute bookings to adjust accordingly.
• Supervise and lead the hostess team, ensuring efficiency and professionalism.
• Provide ongoing training on guest service, reservation systems, and upselling techniques.
• Conduct regular briefings to align the team with daily and special event requirements.
• Manage scheduling and shift planning to ensure adequate coverage
• Liaise with restaurant managers and chefs to align reservations with service flow.
• Coordinate with sales, events, and marketing teams for group bookings and special promotions.
• Ensure seamless communication between front-of-house and back-of-house teams
• To strictly adhere to LQA, Forbes and Six Senses standards.
• To upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• To perform any additional tasks given by the F&B Office Manager or above in the organization.
Qualification
To execute the position of Head Hostess, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results and including the following:
• Possess a minimum of two years total experience in similar hotel operational role.
• In terms of frontline F&B management, I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer.
• I am a responsive, engaged and interactive leader, capable of building strong positive relationships with hosts that results in a shared vision of success for the operation, demonstrated ability to leverage shared resources, undertake training as needed and to manage through influence.
• Technical skills include Advanced MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including MICROS.
• Familiar with Food and Beverage terminology, application, operation, wine service, costs, menu development food and hygiene codes and controlling inventory.
• Fluent in English and Spanish is a plus.
• Valid Spanish Work Permit or European Union citizenship is required for this role.
The above is intended to provide an overview of the role and responsibilities for a Head Hostess at Six Senses Ibiza. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.
Six Senses is an equal opportunity employer. This policy applies to all terms and conditions of employment.
