Guest Experience cordinator

Marrakech, Prefectura de Marrakech, Marruecos

10/04/25

Comply with the attributes, standards and manuals that apply in their department, as well as ensure compliance in other areas.
Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.
Efficiently use the different customer experience management tools. Be aware of the Voice of the Customer results, complying with the defined improvement plans.
Manage the guests’ digital experience, according to the global strategy.
Manage customer incidents, following the established protocols.
Comply with Sensory Architecture in the different areas of the hotel, in terms of lighting, decoration, aroma and background music.
Verify material orders following the set product guidelines, for better optimisation of economic resources.